Integrated over 120 applications with Alation’s IdP (Okta).Promoted twice - working from Senior IT Support Engineer (2021) >> IT System Engineer II (2022) >> IT Systems Engineer III (2023).Automated the IT onboarding/offboarding experience, reducing related tickets by 94% using Python scripts and Okta Workflows.Rolled out three Mobile Device Management (MDM) solutions, anti-malware, DLP, and a VPN/Firewall to over nine hundred employees, providing secure endpoints.Tier three escalation point for all IT support and integration inquiries.Technical lead for SOC2, ISO2700x, and FedRAMP audits, resulting in 99% data accuracy.Re-designed three Jira projects for customer requests and employee lifecycle management and initiated sprint planning to create trackable metrics.

Application/desktop support for an engineering-focused company and a tier-three escalation point of contact for Linux endpoints Created and audited hundreds of technical run booksAutomated Confluence workflows for approving new pages while validating stale pages using Comala and automation scripts Integrated four SAML 2.0/OIDC applications with OKTA and corresponding wikis Procured the Shared Device Workflow for Linux using OKTA <> AD <> PBIS/Chef

White-glove executive technical support for 100 Uber executives.Created the Engineering Pilot Program standardizing deployments for mobile device management (Workspace One).Configured Google Apps Manager (GAMADV-XTD) for the IT Eng team, saving hundreds of hours of Google Administration work.Converted the TFO travel program from a pilot while supporting fifteen US-based offices, saving one million dollars in IT overhead.