Brandon Wilson Email & Phone Number

Natick, Massachusetts, United States

• Builds, leads, and develops the Sales Development Engineer (SDE) team
• Manages the SDE team that they drive new customer sales over the phone, generate and convert prospective leads and manage outbound cold call campaigns
• Suggests and implements improvements in the lead qualification process and to increase customer engagement
• Works with Marketing and Sales departments to ensure brand consistency and increase quality leads
• Regularly evaluates the performance of the Sales Development team
• Addresses and resolves customer complaints

Detroit, Michigan, United States

• Assisted with account and business planning; collected and reported business information to help benchmark performance; supported the execution of defined actions within the operational unit.
• Supported upskilling and coaching of sellers and trainers on account/portfolio/partner and business planning fundamentals, habits, and plan quality.
• Helped close complex sales and execute trainings, and supporting/upskilling the teams.
• Built relationships with sales and training managers and their teams; supported coaching of associates and managers with assistance. Coached on deal processes (pipeline) as well.
• Helped teams clarify the understanding of sales and training programs.
• Supported the execution of initiatives to optimize sales and teams' processes and capabilities under guidance.

Natick, MA

• Driving a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results
• Solicits and listens to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams
• Provides clarity of store priorities and communication to ensure a seamless employee and customer experience
• Effectively responds to changing in-store environment, circumstances, and situations through customer engagements
• Consistently models Microsoft Values that contribute to a positive working environment
• Assesses situations quickly and prioritizes decisions that drive short and long term results

Troy, MI

• Supported the Store Manager with execution of business plans and priorities
• Created a culture of community and small business support
• Developed talent and skill sets through Strength-based leadership principles
• Ensured the store met Microsoft brand standards for our customers by staying up to date on facilities maintenance and resolving any in-store technology issues
• Drive culture of audit and policy compliance; measured by passing audit score
• Became an expert on store tools; used them to track results and ensure all team members could use them effectively

Brighton, Michigan, United States

• Ensured efficient and effective customer experiences
• Oversaw all store HR practices and audits compliance processes
• Monitored controllable expenses and partners with leadership for informed decision making
• Directly supervised, trained, developed, and retained key holders and associates
• Built a diverse pipeline of talent for future opportunities
• Celebrated and recognized successful moments everyday

Brighton, Michigan, United States

• Managed the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
• Provided work direction, training and development for a team of Diverse Agents. Monitored Agent skill set achievement
• Communicated and coached a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
• Analyzed and evaluated both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
• Managed the entire store operation while acting as Manager on Duty including:
• Monitoring sales activity, employee productivity, merchandising standards, customer service, and processing

Brighton, Michigan, United States

• Managed both sales and installation team’s execution of training, compliance, development, and profitability
• Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
• Installation of technology components such as remote start, car stereos, speakers, amplifiers, portable audio, GPS devices, Wi-Fi, security among other technology
• Positive relationship management to handle client appointments, provide technical advice and assistance, and sell additional products
• Educated sales team and customers on services and technology related to the connected car
• Maintained MECP installation standards and training