Brandon Wilson Email & Phone Number

Natick, Massachusetts, United States

• Builds, leads, and develops the Sales Development Engineer (SDE) team• Manages the SDE team that they drive new customer sales over the phone, generate and convert prospective leads and manage outbound cold call campaigns• Suggests and implements improvements in the lead qualification process and to increase customer engagement• Works with Marketing and Sales departments to ensure brand consistency and increase quality leads• Regularly evaluates the performance of the Sales Development team• Addresses and resolves customer complaints• Sets and tracks targets and KPIs• Collaborates with counterparts in the USA & Asia to ensure global alignment of the SDE program

Detroit, Michigan, United States

• Assisted with account and business planning; collected and reported business information to help benchmark performance; supported the execution of defined actions within the operational unit.• Supported upskilling and coaching of sellers and trainers on account/portfolio/partner and business planning fundamentals, habits, and plan quality.• Helped close complex sales and execute trainings, and supporting/upskilling the teams.• Built relationships with sales and training managers and their teams; supported coaching of associates and managers with assistance. Coached on deal processes (pipeline) as well.• Helped teams clarify the understanding of sales and training programs.• Supported the execution of initiatives to optimize sales and teams' processes and capabilities under guidance.• Implemented actions to remove sales roadblocks, drive utilizations of investment, increase customer/partner-facing time, and enhance seller/partner capability and effectiveness• Applied key reporting tools and conducted analysis on key revenue drivers within defined scope; escalated issues in reporting or analytics.• Assisted with maintaining sales process discipline, adherence to standards and excellence in execution, and pipeline health; provided managers the data to hold sales managers accountable for results; learned about best practices within their team.• Helped sales teams and managers understand and effectively use common and/or new processes and tools developed for the wider business to improve internal and external communications and engagements.• Identified opportunities to train, sell, and support customers by leveraging the team's skills.

Natick, Ma

• Driving a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results• Solicits and listens to customer feedback, identifying current customer buying trends while anticipating future needs and preferences, as well as providing related communications to the appropriate teams• Provides clarity of store priorities and communication to ensure a seamless employee and customer experience• Effectively responds to changing in-store environment, circumstances, and situations through customer engagements• Consistently models Microsoft Values that contribute to a positive working environment• Assesses situations quickly and prioritizes decisions that drive short and long term results• Ability to be nimble and decisive in a fast-paced retail environment, providing leadership based on new or developing information• Tenaciously pursues positive outcomes by using effective approaches to solve problems• Builds and grows effective, inclusive teams where employees are able to do their best work and deliver exceptional results to our customers• Drives a strong culture of operational compliance by providing leadership and accountability across the team• Ability to tell the story of your own business through metrics, location, and industry trends while being held accountable for the success and profitability of a store location• Communicates positively to motivate and inspire teammates to sustain a positive work environment that upholds the Microsoft Retail culture and values• Invests in the development of the leadership team; ensure all areas of responsibility (AOR) are executed flawlessly and hold leaders accountable for delivering results in their respective AORs• Creates a comfortable, growth-focused working environment that cultivates honesty and openness

Troy, Mi

• Supported the Store Manager with execution of business plans and priorities• Created a culture of community and small business support• Developed talent and skill sets through Strength-based leadership principles• Ensured the store met Microsoft brand standards for our customers by staying up to date on facilities maintenance and resolving any in-store technology issues• Drive culture of audit and policy compliance; measured by passing audit score• Became an expert on store tools; used them to track results and ensure all team members could use them effectively• Stayed up to date on all store tools and communicated changes to my team when they occurred• Partner with the Inventory Control team to set strong inventory management rhythms• Ensured all associates understand safety and loss prevention procedures• Ensured all associates can answer relevant audit questions• Partnered with Loss Prevention as needed to ensure a strong safety culture• Responsible as the single point of contact for HQ escalations (e.g., facilities/technology requests or questions)Responsible as the single point of contact for HQ escalations (e.g., facilities/technology requests or questions)

Brighton, Michigan, United States

• Ensured efficient and effective customer experiences• Oversaw all store HR practices and audits compliance processes• Monitored controllable expenses and partners with leadership for informed decision making• Directly supervised, trained, developed, and retained key holders and associates• Built a diverse pipeline of talent for future opportunities• Celebrated and recognized successful moments everyday• Responsible for profitability through sales execution, customer satisfaction, expense control, and loss prevention

Brighton, Michigan, United States

• Managed the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets• Provided work direction, training and development for a team of Diverse Agents. Monitored Agent skill set achievement• Communicated and coached a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP• Analyzed and evaluated both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue• Managed the entire store operation while acting as Manager on Duty including:• Monitoring sales activity, employee productivity, merchandising standards, customer service, and processing• Provided direction and management authorization as needed• Resolved complex client/customer issues• Reviewed/generated management reports as needed• Assisted Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold• Assisted the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Brighton, Michigan, United States

• Managed both sales and installation team’s execution of training, compliance, development, and profitability• Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs• Installation of technology components such as remote start, car stereos, speakers, amplifiers, portable audio, GPS devices, Wi-Fi, security among other technology• Positive relationship management to handle client appointments, provide technical advice and assistance, and sell additional products• Educated sales team and customers on services and technology related to the connected car• Maintained MECP installation standards and training