Brandon Segraves Email & Phone Number

Downers Grove, Il, Us

Certified professional providing technical support to over thousands of devices and hundreds of businesses.Determining cause of issue and coordinating repairs by collaborating with clients, vendors and internal support.Working with routing protocols such as BGP ,OSPF ,and EIGRP to assess and repair any interruptions in business critical network infrastructure.Evaluating status of networking domains to determine the origin of problematic devices causing any instability.Remotely accessing through SSH managed devices and assessing general networking device health.Working within Service Now ticketing system to manage dozens of generated cases from SNMP alerting. system

Frogner, Oslo, No

Certified Technical support specialist with experience at the largest wireless communications company in the nation. Troubleshooting wireless connectivity to hundreds of end users a day using company policy guidelines and trouble ticket fullfillment programs and software.

Philadelphia, Pa, Us

Overlooked sales and customer service for over 100 accounts, presenting and positioning new products as well as assisting with products, and services.Furthered the sale of Comcast services by advising potential customers of special offers and incentives.Catalogued customer information and maintained appointments and contact dates by using Microsoft Outlook.Analyzed sales data to promote the most anticipated products and improve customer retention.

Norwalk, Connecticut, Us

I was tasked to fix problems such as, financial errors, replacing devices, troubleshooting and observing the account to find which solution best fits every customer. Quickly and professionally giving a positive experience to the customer to ensure customer loyalty, through conflict resolution in a friendly and efficient way.