I'm a results-driven Business System Administrator with a robust background in the insurance industry. With a proven track record of providing effective system administrative support, I specialize in leading application implementations and enhancements. My expertise extends to various domains, including business process improvement, project management, communication, leadership, change management, digital strategy, training, user acceptance testing, reporting, governance, and internal auditing.In my most recent role at Farmers Insurance, I served as the Business System Administrator, overseeing the Guidewire ContactManager system within Claims Application Governance. During my tenure, I successfully managed the implementation of a new digital payment vendor, leading to a remarkable increase in overall vendor digital payment conversion. Through my strategic leadership, I virtually recruited, onboarded, and trained a high-performing team, significantly improving SLA response time for transactions and ensuring accurate reporting for IRS compliance, resulting in a substantial reduction in fines.As a dynamic professional, I thrive in collaborative environments and excel in leveraging my communication and interpersonal skills to drive positive change. My passion for innovation and commitment to excellence has consistently contributed to the success of the organizations I've been a part of.