Brandon Thompson Email & Phone Number

1300 Wilson Boulevard, Ste 1400, Arlington, Va 22209

 Troubleshoot software and hardware issues such as PCs, printers, different applications that users use within the company and network issues Provide first level support for common user issues such as hardware and software issues, and application installations, network/Wi-Fi issues Schedule and maintain inventory for the company hardware such as Microsoft Surface laptops, Lenovo ThinkPad laptops, Dell monitors, keyboards, mouse, docks, Ethernet cables etc. using Microsoft Excel to keep track of the equipment  Image and encrypt 5 laptops daily for new hire consultants and employees Maintain professional communication and customer service essentials in order to raise company satisfaction ratings Setup new workstations and relocate existing ones weekly Handle incoming tasks using the HEAT ticketing system for the service desk team incidents

 Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide

Arlington, Virginia

 Evaluated and monitored the site three times a day to secure a safe work environment for employee When stationed at CACI International Inc., I overseen the site temperature and recorded the temperatures using Microsoft Excel, every other hour to maintain a comfortable work environment Administered over 30 employee’s/guest badges a day to clarify the identity on the work site Surveyed the work site for maintenance issues twice a day, recorded the issue using excel and escalated the issue to the correct department to maintain a safe work environment

Information Technology, It

 Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen.

High School Diploma, Information Technology

Activities and Societies: Football team Field and Track