Brandy Tutein Email & Phone Number

• Leverage proficiency in working with multiple software, including ACE, GPS, and SMS, simultaneously to research and develop the most fitting solutions to resolve customers’ matters quickly and efficiently.
• Deliver sustainable improvements to the overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints de-escalation.
• Exhibit versatility between administrative and customer experience roles while analyzing customer accounts to resolve various billing disputes, receipts, troubleshoot login and enrollment errors, and detail product.
• Increased overall productivity and exceed performance goals by maintaining a perfect audit score from May to July 2021; as a result, was rewarded the Excellence Award in June 2021 and the first ever Morgan Stanley Gold.
• Provided administrative support and structure to MCE Service Desk throughout a 3-month specialty project, overseeing interactions with 200+ employees.

• Examine premises directly and indirectly through visual, audio, and video monitoring while checking for unusual or abnormal activity to ensure the physical safety of staff and the public.
• Collaborate with stores associate, administrative teams, and upper management teams, keeping them informed of all activity within the store.
• Accomplish day-to-day work operations and display a proactive approach in developing creative solutions and providing knowledgeable responses to diverse administrative and operational duties.

Dallas, Texas, United States

• Entered customer interaction details in CASS (Customer Accounts Servicing System) for a client company to research and track call logs, account casework, customer personal information, and loyalty program details.
• Utilize extensive knowledge in the industry to uncover customers’ needs, deliver top-quality service, and respond to all client inquiries, requests, and concerns in a timely and professional manner.
• Initiated process improvements, streamlined operations, and maximized profitability to achieve optimal performance while implementing forward-thinking strategies focused on resolving customer concerns.