Brandy Tutein Email & Phone Number

• Leverage proficiency in working with multiple software, including ACE, GPS, and SMS, simultaneously to research and develop the most fitting solutions to resolve customers’ matters quickly and efficiently.• Deliver sustainable improvements to the overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints de-escalation. • Exhibit versatility between administrative and customer experience roles while analyzing customer accounts to resolve various billing disputes, receipts, troubleshoot login and enrollment errors, and detail product services. • Increased overall productivity and exceed performance goals by maintaining a perfect audit score from May to July 2021; as a result, was rewarded the Excellence Award in June 2021 and the first ever Morgan Stanley Gold Star Recognition Award in January 2022 and in July 2022• Provided administrative support and structure to MCE Service Desk throughout a 3-month specialty project, overseeing interactions with 200+ employees.

• Examine premises directly and indirectly through visual, audio, and video monitoring while checking for unusual or abnormal activity to ensure the physical safety of staff and the public.• Collaborate with stores associate, administrative teams, and upper management teams, keeping them informed of all activity within the store.• Accomplish day-to-day work operations and display a proactive approach in developing creative solutions and providing knowledgeable responses to diverse administrative and operational duties.

Dallas, Texas, United States

• Entered customer interaction details in CASS (Customer Accounts Servicing System) for a client company to research and track call logs, account casework, customer personal information, and loyalty program details.• Utilize extensive knowledge in the industry to uncover customers’ needs, deliver top-quality service, and respond to all client inquiries, requests, and concerns in a timely and professional manner.• Initiated process improvements, streamlined operations, and maximized profitability to achieve optimal performance while implementing forward-thinking strategies focused on resolving customer concerns.