• Oversee daily operations of a health and wellness business serving 180+ members.• Lead, develop, and manage a team of 10+ associates, fostering a positive work culture and ensuring operational efficiency.• Manage payroll, employee scheduling, and ensure adequate staffing levels.• Plan and execute business-to-business events and community projects to increase local brand exposure.• Review and analyze KPIs and develop strategies to hit revenue goals. • Drive 8% revenue growth through strategic planning and customer-focused initiatives.

• Promote and sell a range of protection plans, tailoring options to customer needs and enhancing revenue.• Maintain strong client relationships with external customers and other business-to-business partners.• Work in a fast-paced environment through effective teamwork and little to no supervision and oversight.

• Review, monitor, analyze, and accurately transcribe live audio feeds in both Spanish and English, ensuring precise and timely delivery.• Cultivate and maintain productive business relationships with clients, ensuring their needs are met with excellence.• Communicate time-sensitive project updates and information to clients promptly and clearly.• Obtain and maintain a security clearance.• Complete additional project tasks as required by the client, demonstrating flexibility and commitment to project success.

• Assist lawyers with translating official documents and providing interpretation services for clients in legal settings.• Manage payment collection and distribution, ensuring accuracy and timely processing.• Contact clients to schedule appointments, maintaining strong communication and organization.