Brandy Phillips Email & Phone Number

Las Vegas, Nevada Area

Our mission is to provide credit restoration to those who have credit issues. We want to assist in restoring our consumers credit and build strong credit foundations upon which they can achieve their financial goals.

Greater Salt Lake City Area

West Valley City, Ut

• Provide administrative support to department Associate Directors and department leadership & management. Tasks include but are not limited to scheduling appointments, coordinating meetings and conferences between inter-departments, and data entry, maintaining and ordering office supplies.• Assemble, compile, and maintain data as directed for reports, presentations and various ad-hoc projects • Reconcile and maintain all leadership expense reports in conjunction with maintaining department budget • Coordinate office needs such as desk moves, ordering of office supplies, and ensuring all technological and organizational needs of leadership are met to maximize business function.• Coordinate on-site events and conference meetings with various business partners & vendors

• Provided customer support to businesses ranging from small to medium businesses to larger national companies• Troubleshoot and resolved account issues including, billing, order status, pricing, delivery, and activations setup• Communicated complex technical information clearly and concisely, adjusting terminology and language to suit the needs of the customer• Explained features and benefits of Verizon products and services and made appropriate recommendations based on the customer’s needs• Demonstrated proficient call handling skills by eliciting relevant facts through questions geared to callers’ level of understanding to efficiently and effectively determine the nature of their problem or interest in order to address the reason for their call

• Provide customer support to businesses ranging from small to medium businesses to larger national companies • Troubleshoot and resolve account issues including, billing, order status, pricing, delivery, and activations setup • Communication complex technical information clearly and concisely, adjusting terminology and language to suit the needs of the customer • Explain features and benefits of Verizon products and services and make appropriate recommendations based on the customer’s needs • Demonstrate proficient call handling skills by eliciting relevant facts through questions geared to callers’ level of understanding to efficiently and effectively determine the nature of their problem or interest

• Conducted bill analysis to advise customers about service plans appropriate for their needs • Troubleshoot and resolved cell phone and laptop problems • Provided account management services for customers by answering billing inquiries, crediting accounts, setting up new service, and making overall changes to accounts • Sold data and handsets as well as provide information on products sold in store the and online • Tracked store inventory, replenished stock, and ordered products

• Conducted pre-screen and human resource interviews with candidates in person and over the phone • Explained details about the sales and customer service representative positions, benefits, and the company to applicants and new hirers • Attended job fairs, open houses, and college events to recruit for Verizon Wireless’ retail stores • Scheduled appointments for store managers to interview applicants • Contacted managers to discuss interviews and gather data • Calculated candidates’ salary and communicated the hire decisions • Ensured that the candidate pool was diverse and sufficient to fill vacancies • Monitored metrics to ensure that the region’s goals were met

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), Psychology