Brandon Lake Email & Phone Number

Mason, Ohio, United States

Responsible for monitoring, triage, and resolution of daily production membership file exceptions and errors to ensure client Service Level Agreements and department Key Performance Indicators are met. Support the daily production activities for EDI eligibility file processing and conducting audit activities. A firm grasp on the EDI eligibility file load.

Mason, Ohio, United States

Load data with various formats efficiently and accurately. Perform data validation rules and troubleshoots data integrity issues. Communicates and explains data format requirements, errors, and exceptions with management, cross functional teams, and clients. Demonstrates strong teamwork abilities and assists other associates within the department. Owns and.

Brookville, Indiana

Work with employees throughout the bank and different branches to provide IT support when needed. Update and support several company servers through VMWare during or after hours. Manage employee accounts through Active Directory, Jack Henry (banking software), Office 365, and several other types of software. Train employees on how to properly use Synergy.

Indianapolis, Indiana

I work directly with the division web developer and director of communications to maintain existing websites, transition current websites to a new content management system (CMS), and train division content owners on the site editing process. I ensure quality projects through extensive reviewing of project goals and deliverables.

Brookville, Indiana

Designated lead tour guide for zip-line tours. Made sure participants were properly trained on commands and guidelines to guarantee the customers safety. Able to communicate with various customers within small or large groups to ensure their satisfaction throughout the selected tour.