Brant Smith
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Brant Smith Email & Phone Number

Technical Support Professional with a passion for Cyber Security at Conexon, LLC
Location: Kansas City Metropolitan Area, United States, United States 3 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Technical Support Professional with a passion for Cyber Security
Location
Kansas City Metropolitan Area, United States, United States
Company size

Who is Brant Smith? Overview

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Quick answer

Brant Smith is listed as Technical Support Professional with a passion for Cyber Security at Conexon, LLC, a company with 77 employees, based in Kansas City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Brant Smith.

Brant Smith previously worked as Technical Support Team Lead at Conexon, Llc and Technical Support Tier 2 at Conexon, Llc. Brant Smith holds Security + from Comptia Tech Career Academy.

Company email context

Email format at Conexon, LLC

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Conexon, LLC

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Profile bio

About Brant Smith

Dedicated and driven IT professional with a strong foundation in technical support and management. I thrive in resolving complex technical issues, coaching and mentoring teams, and ensuring seamless operations in high-stress environments.I am committed to continuous learning and growth in this dynamic field, and I look forward to leveraging my skills to protect and secure digital landscapes.

Current workplace

Brant Smith's current company

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Conexon, LLC
Conexon, Llc
Technical Support Professional with a passion for Cyber Security
kansas city, missouri, united states
Website
Employees
77
AeroLeads page
3 roles

Brant Smith work experience

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Technical Support Team Lead

Current
  • All of the responsibilities of Tier 2 plus:
  • Managing call center floor for up to 35 agents. o Delegating tier 1, 2 agents to assist with steady handling of tickets and calls stay within SLA/ KPI. Also ensuring effective management of multiple outages.
  • Taking Team Lead calls to deescalate and resolve difficult situations.
  • Doing 1:1 coaching sessions for up to 8 different agents.
Feb 2024 - Present

Technical Support Tier 2

  • Identifying outages with iglass software and collaborating with Network Operation Center to work toward resolution.
  • Assisting field technicians in provisioning Data, and Voice using Momentum RPX and Calix SMx
  • Utilizing billing systems Ivue, GLDS.
  • IP address management using Blue cat Address Manager
  • Teaching and guiding Tier 1 through various technical issues.
  • Evaluating and handling escalated tickets for businesses and residential customers.
Aug 2023 - Feb 2024

Technical Support Tier 1

  • Working in a high-volume call center taking up to 50+ calls a day, emails and chats troubleshooting and collaborating with Tier 2 and NOC for a dozen rural coop ISP. Services include Internet, VOIP, IPTV.
  • Utilizing software Zendesk, Microsoft Teams, SharePoint, Calix Server Cloud and SMX.
  • Quickly identify problems, do research, form solutions, and execute step-by-step troubleshooting procedures. Collaborate with technical staff and clients to establish goals and objectives for system improvements and.
Mar 2023 - Jul 2023
Team & coworkers

Colleagues at Conexon, LLC

Other employees you can reach at conexon.us. View company contacts for 77 employees →

3 education records

Brant Smith education

FAQ

Frequently asked questions about Brant Smith

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What company does Brant Smith work for?

Brant Smith works for Conexon, LLC.

What is Brant Smith's role at Conexon, LLC?

Brant Smith is listed as Technical Support Professional with a passion for Cyber Security at Conexon, LLC.

Where is Brant Smith based?

Brant Smith is based in Kansas City Metropolitan Area, United States, United States while working with Conexon, LLC.

What companies has Brant Smith worked for?

Brant Smith has worked for Conexon, Llc.

Who are Brant Smith's colleagues at Conexon, LLC?

Brant Smith's colleagues at Conexon, LLC include Jennifer Zeiner, Kelly Gamble, Garrett White, Darrel Massie, and Michael Oxley.

How can I contact Brant Smith?

You can use AeroLeads to view verified contact signals for Brant Smith at Conexon, LLC, including work email, phone, and LinkedIn data when available.

What schools did Brant Smith attend?

Brant Smith holds Security + from Comptia Tech Career Academy.

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