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Brant Smith is listed as Technical Support Professional with a passion for Cyber Security at Conexon, LLC, a with 77 employees, based in Kansas City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Brant Smith.
Brant Smith previously worked as Technical Support Team Lead at Conexon, Llc and Technical Support Tier 2 at Conexon, Llc. Brant Smith holds Security + from Comptia Tech Career Academy.
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Dedicated and driven IT professional with a strong foundation in technical support and management. I thrive in resolving complex technical issues, coaching and mentoring teams, and ensuring seamless operations in high-stress environments.I am committed to continuous learning and growth in this dynamic field, and I look forward to leveraging my skills to protect and secure digital landscapes.
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All of the responsibilities of Tier 2 plus:• Managing call center floor for up to 35 agents. o Delegating tier 1, 2 agents to assist with steady handling of tickets and calls stay within SLA/ KPI. Also ensuring effective management of multiple outages simultaneously. • Taking Team Lead calls to deescalate and resolve difficult situations. • Doing 1:1 coaching sessions for up to 8 different agents.
• Identifying outages with iglass software and collaborating with Network Operation Center to work toward resolution.• Assisting field technicians in provisioning Data, and Voice using Momentum RPX and Calix SMx• Utilizing billing systems Ivue , GLDS.• IP address management using Blue cat Address Manager • Teaching and guiding Tier 1 through various technical issues. • Evaluating and handling escalated tickets for businesses and residential customers. • Collaborating with other Tier 2 agents to tackle challenging topics. Creating knowledge base articles for Technical Support center.
• Working in a high-volume call center taking up to 50+ calls a day, emails and chats troubleshooting and collaborating with Tier 2 and NOC for a dozen rural coop ISP. Services include Internet, VOIP, IPTV. • Utilizing software Zendesk, Microsoft Teams, SharePoint, Calix Server Cloud and SMX.• Quickly identify problems, do research, form solutions, and execute step-by-step troubleshooting procedures. Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Other employees you can reach at conexon.us. View company contacts for 77 employees →
Mike Yeater
Colleague at Conexon, LlcPaola, Kansas, United States
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Markus Milner
Colleague at Conexon, LlcWest Monroe, Louisiana, United States
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Craig Miller
Colleague at Conexon, LlcOwensboro, Kentucky, United States
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Rachelle Thomas, Msm, Bsm
Colleague at Conexon, LlcKansas City Metropolitan Area, United States
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Chris Waters
Colleague at Conexon, LlcLexington, Oklahoma, United States
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Ryan Cramer
Colleague at Conexon, LlcMountain Home, Arkansas, United States
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Jason Reynolds
Colleague at Conexon, LlcUnited States
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Allison Babb
Colleague at Conexon, LlcKennett, Missouri, United States
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Ben Cantrall
Colleague at Conexon, LlcUnited States
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Dae Smith
Colleague at Conexon, LlcKansas City, Missouri, United States
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Quick answers generated from the profile data available on this page.
Brant Smith works for Conexon, LLC.
Brant Smith is listed as Technical Support Professional with a passion for Cyber Security at Conexon, LLC.
Brant Smith is based in Kansas City Metropolitan Area, United States while working with Conexon, LLC.
Brant Smith has worked for Conexon, Llc.
Brant Smith's colleagues at Conexon, LLC include Mike Yeater, Markus Milner, Craig Miller, Rachelle Thomas, Msm, Bsm, and Chris Waters.
You can use AeroLeads to view verified contact signals for Brant Smith at Conexon, LLC, including work email, phone, and LinkedIn data when available.
Brant Smith holds Security + from Comptia Tech Career Academy.
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