Advised property owners and tenants about the letting process, tenancy agreements and rents. Arranged remote viewings and showing tenants around rental properties. Prepared leasing agreements and processed deposit protections. Verified tenant references, serving termination notices and supervised evictions. Ensured leasing agreements meet legal and regulatory requirements of the property market. Handled remote maintenance issues to ensure tenants get value for money. Recruited builders, suppliers, cleaners and other services required to keep rental properties in proper condition.

Directed daily operations of the property management portfolio, including leasing, maintenance, and tenant relations. Maintained and organized legal documents, digital directories, and property incident reports across a diverse portfolio of 62 medical office buildings and parking structures spanning nine states and five regions. Played a pivotal role in managing the employee change process in collaboration with human resources, ensuring smooth onboarding and offboarding procedures. Led ordering, distribution, and tracking of uniforms, promoting consistency and professionalism across all field teams. Provided support in legal matters, resulting in favorable outcomes for the company in litigation, claims, and lawsuits. Oversee procurement of all building and corporate office supplies, including Nexus Catalog items.Highlights:● Improved property incident reporting for quicker resolution and better communication with insurance agencies.● Optimized procurement processes, resulting in cost savings and improved inventory management.● Achieved recognition for PMB Real Estate Services as the Kingsley Survey National Leader in Medical Real Estate for Overall Tenant Satisfaction in 2023. ● Ranked as the Number #1 in the Kingsley Elite 5 and received multiple awards as a Kingsley 100% club winner for the second consecutive year.● Collaborated closely with IT and Human Resources on safety initiatives and training programs, fostering a culture of safety and compliance across the organization.● Directed Verizon and AT&T cell phone contracts, optimizing communication infrastructure and reducing costs.

Managed daily operations of two high-rise Class-A towers comprising of 1-5 beds per unit and commercial retail spaces on the first floors. Developed and implemented budgets exceeding $12M to ensure efficient financial management. Enforced damage control measures for incidents including death, fire, flood, and property damage caused by vehicles. Maintained positive resident relations by delivering outstanding service and addressing concerns promptly. Supervised, guided, and led the professional onsite team to ensure smooth operations. Directed and participated in daily property operations, overseeing maintenance, leasing, and resident services. Developed and managed annual budgets to optimize financial performance and achieve organizational goals.Highlights:● Oversaw the sale of assets for $200M, demonstrating effective management and asset value enhancement strategies.● Introduced marketing initiatives that positioned the properties in the market and attracted high-quality residents.● Achieved high resident satisfaction ratings through exceptional service delivery and proactive problem-solving.● Led the on-site team to exceed occupancy and revenue targets, contributing to the properties' financial success.● Implemented measures that reduced incidents of property damage and enhanced overall safety and security.● Streamlined operational processes and reduced overhead costs, resulting in improved profitability.● Developed and implemented training programs that enhanced staff performance and productivity.

Led operations at 26 properties nationwide over four years, ranging from 350 to 1,320 beds. Established financial objectives for each assignment, including rent collection, invoice coding, budget analysis, and variance correction. Aided multiple properties experiencing temporary staffing shortages, ensuring smooth operations and minimal disruption to business activities. Assisted the Senior VP of Management Services in developing management contract proposals for prospective properties.Highlights● Developed budgets ranging from $5M to $26.5M, optimizing financial performance for each property.● Enhanced property leasing and marketing efforts, resulting in increased occupancy rates and revenue.● Played a crucial role in opening new construction properties and managing major CapEx renovation projects.● Collaborated with Regional Managers and property staff to streamline operations and improve overall efficiency.● Received recognition for outstanding performance and contributions to the success of properties and the company.

Oversaw all aspects of daily operations at Aspen Heights UTSA, a student housing community. Managed a team of property management professionals, including leasing consultants, maintenance staff, and administrative personnel. Delivered consistently high-quality customer service experiences, fostering positive relationships with residents and stakeholders.Highlights● Leased up new construction properties for Phase I and II, totaling 1132 beds, achieving a 100% occupancy rate.● Developed and maintained a $6.5M budget, effectively managing expenses and optimizing financial performance.● Established and maintained positive relationships with residents, ensuring high levels of tenant satisfaction.● Implemented comprehensive security measures, including contracting with law enforcement and guard services, resulting in enhanced safety and security for residents and property.● Led successful leasing initiatives, including the Drive-In Move-In event, which contributed to the property's success and reputation in the market.

● Managed portfolio of 9 rental properties and 1 commercial building. ● Reviewed market survey and made recommendations to increase rents to match the market. ● Oversaw renovations and revamped entire key system for company. ● Conducted regular property inspections reported directly to the owner. ● Acted as 24 hour emergency on call responder.

• Direct supervisor of 4-8 Resident Assistants, 5 other related staff, summer conference staff, and summer maintenance staff. • The primary function of the position was to oversee the operations of the residence halls, including: administration, staffing and facility management. • Served as the primary professional staff member over the Residence Life program with occupancy of 200 students.