Brian Cramer Email & Phone Number

Cleveland, Ohio, United States

Directed corporate audits, internal and external investigations, loss prevention, and asset management, steering a team that led initiatives relating to fraud and theft detection and mitigation. Co-created the Corporate Audit program from the ground up, initiating weekly touchpoints with field leaders to discuss remediation processes and audit findings and ultimately form corrective actions while compiling best practices to safeguard adherence to regulatory compliance and mitigate… Show more Directed corporate audits, internal and external investigations, loss prevention, and asset management, steering a team that led initiatives relating to fraud and theft detection and mitigation. Co-created the Corporate Audit program from the ground up, initiating weekly touchpoints with field leaders to discuss remediation processes and audit findings and ultimately form corrective actions while compiling best practices to safeguard adherence to regulatory compliance and mitigate fines.Displayed a servant leadership approach in team building, listening to employee feedback to strengthen daily operations and empowering personnel through project ownership and constant development; sustained an extremely high retention rate by nurturing a positive workplace environment.Overhauled the investigations tool, Solink, by devising a number of reports and tools that enabled the team to be more proactive in conducting investigations as well as streamlined workflows.Formulated a structure for the investigations function and departmental operations regarding standard operating procedures (SOPs), organizational chart, and role responsibilities.Instituted a training program for new field leaders, explaining scenarios pertaining to asset protection, loss prevention, and internal auditing to ensure preparation for various situations. Show less

Budgeting, and forecasting, executing a variety of company programs and leveraging contractor business to optimize sales opportunities and strengthen bottom-line profitability.Reviewed Voice of the Customer surveys to obtain actionable insights and feedback, implementing enhanced client service measures to decrease complaints by 70% and boost the overall experience. Spearheaded staff development, providing one-on-one mentoring and coaching to cultivate leadership abilities in personnel… Show more Budgeting, and forecasting, executing a variety of company programs and leveraging contractor business to optimize sales opportunities and strengthen bottom-line profitability.Reviewed Voice of the Customer surveys to obtain actionable insights and feedback, implementing enhanced client service measures to decrease complaints by 70% and boost the overall experience. Spearheaded staff development, providing one-on-one mentoring and coaching to cultivate leadership abilities in personnel and mold employees into model managers.Focused on team building for 120 employees, 14 supervisors, and three managers, driving continuous improvement in performance regarding customer service metrics to sustain revenue growth. Show less

Cincinnati, Ohio Area

Recruited to support the District Manager in Safety & Environmental Compliance, Shrink Management, and Operational P&L lines through a more robust internal investigation approach, partnering with Human Resources to conduct interviews that discerned criminal activities.Developed the organizational theft and fraud strategy, employing a data-driven approach to analyze shrink performance and identify trends that facilitated corrective actions and improved metrics by 300% in the first… Show more Recruited to support the District Manager in Safety & Environmental Compliance, Shrink Management, and Operational P&L lines through a more robust internal investigation approach, partnering with Human Resources to conduct interviews that discerned criminal activities.Developed the organizational theft and fraud strategy, employing a data-driven approach to analyze shrink performance and identify trends that facilitated corrective actions and improved metrics by 300% in the first year.Demonstrated loyalty and commitment to talent by bringing over several key staff from Lowe’s, enabling further employee development and strengthening team talent and cohesion.Established training programs to boost customer service skills, increasing “Likely to Recommend” customer survey scores by 11 BPS in the first year.Delivered guidance, coaching, and mentoring for newly-promoted District Operations Managers, instructing in investigation and fraud prevention best practices to further leadership growth. Show less

Columbus, Ohio Area

Cincinnati, Ohio, United States

Oversaw two districts comprising 15 Lowe’s locations in the Ohio and Northern Kentucky market, managing 12 direct reports and providing guidance to 100 Senior Managers regarding loss prevention. Successfully turned around the second-worst theft and fraud market in the organization, creating loss prevention strategies that reduced shrink by more than 40 BPS between 2006 and 2007 and generated $385K in net bottom-line profitability; received Most Improved Inventory Shrink Award in… Show more Oversaw two districts comprising 15 Lowe’s locations in the Ohio and Northern Kentucky market, managing 12 direct reports and providing guidance to 100 Senior Managers regarding loss prevention. Successfully turned around the second-worst theft and fraud market in the organization, creating loss prevention strategies that reduced shrink by more than 40 BPS between 2006 and 2007 and generated $385K in net bottom-line profitability; received Most Improved Inventory Shrink Award in 2008.Devised and implemented safety programs that mitigated accident frequency and severity to achieve goals, earning most improved safety honors in 2007 and recognized as top performing division in 2008.Led team building through recruiting, hiring, and training, identifying and securing high-quality talent while enhancing workplace environment and employee development to ensure retention; decreased turnover in regional Loss Prevention by 75%.Strengthened the relationships between the Loss Prevention team and Market and Store Managers, obtaining buy-in from key leadership regarding initiatives to achieve alignment. Show less

Cleveland, Ohio, United States

Bachelor Of Arts (B.A.), Political Science And Government, 3.69

Activities and Societies: Member of The National Society of Collegiate Scholars Member of Alpha Lambda Delta National Honor Society Member.

Bachelor Of Arts, Criminology, 4.0

Activities and Societies: Awarded the Outstanding Senior Achievement Award by the Department of Sociology for a 4.0 GPA in the Criminology.