Bree Smith Email & Phone Number

• Develops/maintains Center-wide cybersecurity policy and processes.
• Works with key stakeholders to confirm system documentation reflects the current security configuration of the system, in terms of hardware and software components, data flow, interconnections, and ports, protocols.
• Conducts status meetings and determines next steps in moving the systems toward a successful accreditation effort.
• Develops and implements a comprehensive RMF program that aligns with the organization's risk tolerance and business objectives.
• Oversees all aspects of the organization's RMF implementation, including risk assessment, control selection, control implementation, and continuous monitoring.
• Develops and maintains RMF documentation, including the Plan of Action and Milestones (POA/M) and System Security Plan (SSP)

• Prepare dimensional, installation and complex drawings.
• Design components using computer based tools to create specification documents for each product
• Create testing procedures for configuration of equipment.
• Assist with validation testing.
• Conduct analysis of designs using internal tools and ensure each design follows required specifications.

Charleston, South Carolina Area

• Trained customers on how to use their devices. Provided home setup and conducted group classes.
• Provided Tier -1 technical support to clients on both software and hardware issues.
• Worked and managed a ticketing system by gathering client information, tracked help desk requests, and assigned tickets to the appropriate analyst.
• Prioritized and escalated client questions to the appropriate department representatives.
• Maintained up-to-date knowledge of all supported software applications and procedures to properly assist clients.
• Provided clients with both phone and online support.

Myrtle Beach, South Carolina Area

• Responsible for training customers on how to use their devices. Including home setup as well as teaching groups.
• Helped with restoring and updating devices for users.
• Developed, updated, and facilitated training courses for users and the configuration and auditing of data to assure quality control of data.

Coastal Carolina University

· Job duties: Answering telephones and intercoms, taking messages, responding to inquiries, giving directions to locations on campus, providing comprehensive secretarial and clerical support to center staff and management.· Assist with academic forms and graduation processing.· Greet visitors, conduct tours as needed, provided basic information to.

Master Of Science - Ms, Cloud Computing & Architecture

Bachelor Of Science (B.S.), Computer/Information Technology, Graduate