By assisting in the preparation of daily, weekly and monthly outputs regarding the Aluminium industry and fundamentals, I acquired an understanding of the affects it has on our business. I am comfortable dealing with people at various levels to obtain and provide information from our group. In response to the demand, I became adept at managing priorities independently. I streamlined and documented all job procedures. Managing the budget and invoicing/chargeback has made me comfortable using all of RTAs accounting systems. My strong IT skills allows for quick production of presentations, documents and spreadsheets. • Administrative support to Vice President, including travel plans, calendar management , expense reports and organized meetings and in-house seminars.• Respond to requests for information from Senior Management and all other departments• Prepare monthly commentaries as well as presentations for high-level Management• Maintain statistical files and databases• Prepare monthly, quarterly & annual surveys for the International Aluminium Institute (IAI), European Aluminium Association (EAA) and Aluminium Association (AA).• Prepare Daily and Monthly Snapshots of Industry Information for 100+ users.• Prepare and manage departmental budget, subscriptions and library• Manage all computer systems in department: Corporate Industry Analysis mailbox, E-room, Prospect content and general IT troubleshooting.

As a technical analyst I became more specialized in supporting and training upper management. I created a repository for all in-house applications and learned to prepare monthly budgets and project estimates.• Provide training and support to all Palm Pilot users (mostly upper management)• Create and maintain database of all in-house Lotus Notes applications.• Support company’s Internet/Intranet sites.• Verify and approve all time sheets for external resources as well as reconcile budget• Assist manager in drafting estimates for new projects.

Responsible for reliability and efficiency of Electronic Mail system. Learned technicalities of Lotus Notes and general network operations. Communicated with all users new procedures and provided training. Coordinated new platform project with team of people in various company locations and consultants.• Organized and gave training to Senior Managers • Organized and lead user workshops.• Plan and oversee day-to-day operations Electronic Mail System.• Managed crossover project of users from legacy email system to Lotus Notes.• Responsible for reliability and performance of Lotus Notes Network• Assist in crossover of Notes network OS from Windows NT to AS400 platform.• Assist IT Manager in Year 2000 projects related to software & hardware inventory.• Evaluation and Implementation of new software and hardware• Provide third-level support to Help Desk Support staff and oversee Helpdesk Activities

Acquired a general knowledge of all computer programs. Communicated and provided assistance to employees of all levels. Gained an understanding of company structure.• Provide 1st and 2nd level technical support to all computer users via company computer hotline.• Arranged in-house training courses and provide one-on-one training to users.• Support standard hardware and software, in both LAN and stand-alone environments.