Brenda Hansen Email & Phone Number

Boston, Ma, Us

Member of the Legal Business Advisory team focused on partnering with in-house Corporate Legal Departments to produce solutions that generate new levels of efficiency and productivity.

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston Area

As a member of the UpLevel Ops team, I provided consulting services to in-house legal departments addressing a full range of legal operations challenges, including Business Process Improvements, IT Solution Selection & Implementation, Finance and Budget guidance, Talent Management and Development, Benchmarking, Best Practices and Metrics, and Outside Counsel Selection and Management.Projects Included: ➼ eBilling System Selection & Implementation➼ Policy and Standard Operating Procedures (SOP) Creation➼ Customized Outside Counsel Billing Guideline Development➼ Process Mapping & Reengineering with Automation➼ Contract Lifecycle Management (CLM) Assessment & Recommendation ➼ CLM System Selection & Implementation ➼ Project and Change Management➼ Technology Assessments & Industry Comparisons➼ Development of Operational & Technology Roadmaps➼ Legal Department Operations Assessments & Benchmarking➼ Coaching & Mentoring

Cambridge, Massachusetts

During my tenure, I was a champion and change agent for culture initiatives to improve work relationships, build morale, and increase productivity and retention. In 2011, I was promoted, serving as Chief of Staff to the EVP/Chief Legal Officer and as a member of the leadership team focused on global long-term planning, strategy/goal setting, and people and performance management for a department comprised of 9+ FTEs. In this role, I managed a direct report responsible for a 6-person Center of Excellence (COE) Team that provides administrative support to the global function. Prior to COE deployment, I managed a team of 8 administrative staff for performance. Focus areas: Operations, Staffing, Organization Development, Change Management, Culture Building, Recruitment, Training, KPIs & Reporting, Vendor Management, Project ManagementOUTSIDE-THE-BOX SOLUTIONS: ➼ Enhanced operational and administrative effectiveness of the Global Compliance & Legal department by spearheading the design and deployment of a Center of Excellence (COE) and shared service HUB model in 2014.➼ New HUB model highly successful and challenged staff in new ways, increasing employee retention, satisfaction, and productivity/impact as a result.CULTURE BUILDING & EMPLOYEE ENGAGEMENT:➼ Championed a stronger, accountability driven culture by developing inaugural KPIs and reporting to provide visibility into expenses and resource allocation.➼ Continued to support EVP’s focus on employee engagement by implementing targeted initiatives – attaining a 90% Employee Satisfaction Rating. VENDOR MANAGEMENT: ➼ Functioned as Project Manager for the Legal Sourcing RFI vendor management program. Consolidated vendors to enable volume discounting with projected 10% savings on legal spend. TECHNOLOGY IMPLEMENTATIONS:➼ Optimized Intellectual Property operations as Project Manager for division-wide technology implementation that enabled scale for growth while reducing docketing costs ~20%.

Vienna, Virginia

In 2001, I was promoted to Office Administrator to oversee daily operation and management of administrative, fiscal, and business-related activities for a growing Washington, DC region office. Here I managed a team of 4+ administrative staff for performance and impact. Focus areas: Operations & Human Resources Administration, Staffing, Training and Development, Performance Management, Change Management, Culture Building, Talent Acquisition, Employee Engagement, Project ManagementHR ADMINISTRATION & GENERALIST SUPPORT:➼ Served as primary HR first point of contact and HR generalist for a 10+-FTE-satellite office for all issues pertaining to medical leave, coverage, and benefits. ➼ Played a key role in supporting the office’s growth. Involved in the recruitment and hiring decisions of staff.OPERATIONAL AND PROJECT MANAGEMENT SUPPORT:➼ Enabled the division to scaled for growth, as the office expanded to 2 new offices. Established new office and operational infrastructure; hired all administrative support. ADMINISTRATIVE STAFF RECRUITMENT, DEVELOPMENT & MANAGEMENT: ➼ Stabilized administrative operations and employee morale following multiple changes in leadership. ➼ Strengthened staff’s performance through ongoing mentoring and training focused on developing capabilities of a more junior, inexperienced team.

Boston, Massachusetts, United States

I assisted attorneys in the Boston, MA office with all aspects of employment litigation and labor practices and preparation of union avoidance organizing activity materials. My responsibilities also included the hiring and supervising of office service co-op staff.SPECIAL PROJECTS➼ Asked to serve on leadership team charged with strategic planning and execution of the company’s annual Attorney Conference. Project managed this major undertaking involving >500 attendees from across the U.S., ensuring seamless execution and exceptional attendee experience.➼ Active member of the leadership planning team focused on planning and execution of the company's first (and subsequent years) Womens Outside Counsel Legal Summit. Project managed this major undertaking involving >100 attendees from across the U.S., ensuring seamless execution and exceptional and unique attendee experience.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.)