Brenda Hansen Email and Phone Number
Brenda Hansen work email
- Valid
- Valid
- Valid
Brenda Hansen personal email
Brenda Hansen phone numbers
Solutions Consultant with a unique set of multifaceted skills and experience. Proven history of providing expertise leading to high return on investment. Twenty years progressive experience in all phases of the software development lifecycle, including training, quality assurance, pre-sales, product management and enterprise consulting.Recognized for a unique ability to build solid, trusting customer relationships, translate the technical into business understanding, readiness and action, identify creative solutions to business problems and discover opportunities for software and/or process improvementSubject Matter Expert in either the front or back office markets using the NICE solutions of: Real-time Activity Monitoring, Workforce Management and Performance Management to increase efficiency and receive maximum return. Recognized for:-- Superior interpersonal and communication skills, both verbal and written-- Excellent at analyzing problems and finding solutions-- Ability to put the customer first, creating strong trust and confidence-- Ability to apply knowledge in various situations and industries-- Self-motivated and energetic-- Demonstrates excellent leadership and technical skills to achieve results-- Able to meet the demands of a team environment and also work individually to accomplish goals-- Proficient with NICE WFM, NICE RTAM, NICE NPM, all MS Apps, Tableau
-
Senior Product ManagerSeekwell Aug 2024 - PresentDraper, Utah, United States
-
Senior Product ManagerNice Incontact Nov 2020 - Aug 2024 -
Back Office Product ManagerNice Ltd Jan 2015 - Nov 2020Salt Lake City (Remote)Responsible for product management of the Back Office Real-Time Activity Monitoring (RTAM) solution within the NICE Back Office solution suite. I excel at finding value with solution as is today, but also have vision for the road to improvement. Responsibilities include not only product management but also pre-sales support, pilot work, customer success.-- Subject matter expert for the Real-Time Solution platform and integrations to all other NICE solutions
-
Back Office Solutions ArchitectNice Systems Jan 2009 - Dec 2014Salt Lake City, UtEstablished the Back Office Product Solution Suite by assisting with the deployment and integration of an acquired company. Responsibilities included: pre-sales support, software pilot initiatives, product management and development, quality assurance, software support, technical writing, heavy consulting and customer retention work. • Subject matter expert for the NICE Back Office Suite globally• Brought in as “the closer” for sales activity• Innovated pre-sales pilot methodology leading to several multi-million dollar sales• Assisted with value realization for deployed customers
-
Business Design ConsultantNice Ltd Apr 2006 - Dec 2008Senior consultant for NICE WFM software platform with the sole goal of customer success. Focused on helping the customer achieve maximum value from the software in their environment. • Ability to quickly identify a need and find a creative solution despite product limitations
-
Software Test EngineerIex Jan 2002 - Dec 2006Salt Lake City, UtResponsibilities included reviewing requirements and specification documents, test planning, test case creation, feature testing, regression testing, performance testing, stress testing and project management of the testing.• Seen as the subject matter expert within Quality Assurance team• Often asked to assist customers directly -
Training And Implementation Specialist / ConsultantIex Dec 1996 - Dec 2001Salt Lake City, UtProvide consultation and training services for some of the largest financial, telecommunication and retail organizations in the world. Responsibilities include identifying and defining issues, developing ideas for productivity improvements, and recommending appropriate implementation methodologies. Responsible for development of presentations for unique clients. Responsible for strengthening overall performance of the software by finding improvements to match the customer’s needs. • Highly sought after by clients for consultation and training assistance.• Ability to apply knowledge to any situation or industry.• Considered as the subject matter expert in many areas.
-
Business Analyst & System AdministratorFidelity Investments Apr 1994 - Dec 1996Boston, MaProvided the only around-the-clock application support for Enterprise Scheduling Software. Determined and resolved issues, as well as proposed future enhancements to upper management. Analyzed and recommended efficient product utilization to all levels of management. Involved in the development and implementation of new products.• Created and implemented departmental database in Microsoft Access.• Coordinated installation of vendor software for 3500+ representatives in different national sites.• Provided root cause analysis for all reported issues.• Consultative resource for staffing, payroll, and operational questions. -
Site Scheduler And Console AnalystFidelity Investments May 1993 - Apr 1994Salt Lake City, UtahResponsible for both the staff and training schedules of more than 1100 representatives. Analyzed call volume patterns as compared to current staff mixes to recommend more efficient staff scheduling. • Instrumental in the implementation of Fidelity's new enterprise schedule software known at the time as IEX. IEX is now NICE's Workforce Management Solution.
-
Mutual Fund Service RepresentativeFidelity Investments May 1992 - May 1993Salt Lake City, UtahInbound Phone Associate assisting customers with service issues, cross selling of Fidelity products, and the buying/selling of mutual funds. Analyzed shareholders concerns and processed resolutions.
Brenda Hansen Skills
Brenda Hansen Education Details
-
Finance -
Graduated Cum Laude
Frequently Asked Questions about Brenda Hansen
What company does Brenda Hansen work for?
Brenda Hansen works for Seekwell
What is Brenda Hansen's role at the current company?
Brenda Hansen's current role is Senior Product Manager, Contact Center at SeekWell.
What is Brenda Hansen's email address?
Brenda Hansen's email address is ha****@****ast.net
What is Brenda Hansen's direct phone number?
Brenda Hansen's direct phone number is +155125*****
What schools did Brenda Hansen attend?
Brenda Hansen attended Boston College - Wallace E. Carroll Graduate School Of Management, University Of Utah, Snow College.
What skills is Brenda Hansen known for?
Brenda Hansen has skills like Enterprise Software, Professional Services, Pre Sales, Software Development, Contact Centers, Telecommunications, Saas, Integration, Workforce Management, Crm, Cloud Computing, Product Management.
Not the Brenda Hansen you were looking for?
-
Brenda Hansen
Clear Lake, Sd4reliamax.com, djoglobal.com, jenkinslivingcenter.com, jenkinslivingcenter.com3 +160544XXXXX
-
3uplevelops.com, biogen.com, biogenidec.com5 +161791XXXXX
-
-
Brenda Hansen
Denver Metropolitan Area3hotmail.com, experient-inc.com, experient-inc.com -
Brenda Hansen
New London, Wi3gbbg.org, bankfirststate.com, bankfirststate.com4 +192053XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial