Sr. Director, Content Delivery
San Francisco, California
Led a dynamic team in content creation and finishing for higher education at a student-focused educational technology/publisher. Worked collaboratively with various stakeholders to ensure educational content met quality requirements and was delivered on schedule and within budget.• Oversaw a 40-person team (people managers and content managers for content as varied as chemistry, biology, economics, marketing, psychology, and sociology) who were responsible for: o Developing a project plan based on the Learning Designer's learning objectives. o Hiring authors and subject matter experts; hiring copy editors and XML tagging vendors; ensuring permissions for third-party art, video, and text were cleared by Legal; designs, art, animations, and videos were created by the Creative Studio. o Ensuring all customer-facing materials, including textbooks, online test content (graded and ungraded), and study aids, were carefully proofread. o Working with Digital Production on content conversion and addressing issues raised by Quality Assurance (QA).• Focused on creating and streamlining workflows, continuous improvement, and helping team members adapt to change; created and held 55 trainings over 6 months for a 120-person department.• Managed an operating budget of $2.5 million for two office locations and oversaw project expenditures of approximately $10 million annually.• Developed partnerships with outside vendors, negotiated rates, approved RFPs and SOWs, and aided the Strategic Sourcing Team with documentation and SLAs.• Managed the Content Standards Team responsible for centralizing and organizing resources and communicating both within Cengage and to vendors.• Led special projects, such as creating a rapid-response ADA remediation process.• Created a culture of engagement in the San Francisco office as a member of the Head of House, and orchestrated high-level reports and presentations as a member of the Global Production Leadership Team.