-Provides accurate data input of interchange records by recording all car movement events and status change in the RMI software.-Maintains yard inventory and provide train and switch lists to train crews.-Provides accurate car movement information to customers (internal and external) and train crews in a timely manner.-Maintains accurate and current inventory properly reflecting traffic movements.-Provides received and forwarded interchange information to connecting carrier and internal departments.-Prepares car movement waybills by inputting loaded and empty car movement waybill information in the RMI software.-Ensures proper HAZMAT requirements are received and/or produced.-Furnishes requested car-tracing information to customers.-Cross trains with other personnel in the customer service departments.-Answers customer, vendor and employee questions

Initiates plans designed to enhance CP’s image as a responsible, community-focused, and safety-conscious company.• Maintains close contact with Community Officials in municipal governments • Provides instruction and guidance to other Communications staff and departments• Responds to community queries pertaining to company policies and operations• Maintains liaison with key community figures and ensures that CP’s position is known and understood• Provides advice and guidance for the CP Donations Program and participates in the planning execution and hosting of CP community events

Manage the flow of collections on past due accounts while handling dispute cases pertaining to supplemental and demurrage charges to our customers.• Ensure the customer is sent accurate invoices for charges accrued for supplemental services. • Communicate with the Transportation Service Representatives when inaccurate charges are entered into the system to avoid creating unnecessary disputes with the customer.• Negotiate extra fees with the customer in order to keep a strong working relationship.• Strong use of excel, spreadsheet, good writing skills and basic accounting concepts pertaining to debits and credits are required for this position.• Understanding of the customer’s current contract with the company and what their agreement is

Manage the PRP inbox to ensure we are providing resolutions to ongoing issues with cars, billing and TYES issues in a timely manner.• Create and manage cases in Gateway to help track problems and allow for resolutions to cases • Communicate with the Transportation Service Representatives of changes in procedures and policies to allow them to adopt and become familiar with them• Track the attendance of the Transportation Service Representatives and create charts and graphs to show any trends in certain areas that need improvement• Strong use of excel, word and power point for presentations, letters and spreadsheets as required by Customer Service Manager

Assist and oversee the administrative aspect and support for the Assistant Vice President/Central Operations-US• Manage and delegate the flow of office paperwork, messages, e-mail and reports• Supervise the flow of communications between the Service Area Managers and AVP, able to prioritize the AVP inbox in order to help them maintain their work flow• Planning and organizing of meetings, forums, and other company events• Strong use of excel, word and power point for presentations, letters and spreadsheets as required by AVP• Able to work independently and make quick decisions when necessary

Oversee the Administrative aspect of the flight operations on a daily basis.• Manage and delegate the flow of office paperwork and messages• Supervise staff of Clerks and maintain lines of communication with departments• Planning and organizing of meetings, forums, and other company events