Brenda Rivera, Mpa Email & Phone Number

St Paul

Saint Paul, Minnesota

Saint Paul, Minnesota

Lakeville, Minnesota

Lakeville, MN

-Provides accurate data input of interchange records by recording all car movement events and status change in the RMI software.-Maintains yard inventory and provide train and switch lists to train crews.-Provides accurate car movement information to customers (internal and external) and train crews in a timely manner.-Maintains accurate and current.

Lakeville, Minnesota

• Initiates plans designed to enhance CP’s image as a responsible, community-focused, and safety-conscious company.
• Maintains close contact with Community Officials in municipal governments
• Provides instruction and guidance to other Communications staff and departments
• Responds to community queries pertaining to company policies and operations
• Maintains liaison with key community figures and ensures that CP’s position is known and understood
• Provides advice and guidance for the CP Donations Program and participates in the planning execution and hosting of CP community events

Greater Minneapolis-St. Paul Area

• Manage the flow of collections on past due accounts while handling dispute cases pertaining to supplemental and demurrage charges to our customers.
• Ensure the customer is sent accurate invoices for charges accrued for supplemental services.
• Communicate with the Transportation Service Representatives when inaccurate charges are entered into the system to avoid creating unnecessary disputes with the customer.
• Negotiate extra fees with the customer in order to keep a strong working relationship.
• Strong use of excel, spreadsheet, good writing skills and basic accounting concepts pertaining to debits and credits are required for this position.
• Understanding of the customer’s current contract with the company and what their agreement is

Greater Minneapolis-St. Paul Area

• Manage the PRP inbox to ensure we are providing resolutions to ongoing issues with cars, billing and TYES issues in a timely manner.
• Create and manage cases in Gateway to help track problems and allow for resolutions to cases
• Communicate with the Transportation Service Representatives of changes in procedures and policies to allow them to adopt and become familiar with them
• Track the attendance of the Transportation Service Representatives and create charts and graphs to show any trends in certain areas that need improvement
• Strong use of excel, word and power point for presentations, letters and spreadsheets as required by Customer Service Manager

St Paul, MN

• Assist and oversee the administrative aspect and support for the Assistant Vice President/Central Operations-US
• Manage and delegate the flow of office paperwork, messages, e-mail and reports
• Supervise the flow of communications between the Service Area Managers and AVP, able to prioritize the AVP inbox in order to help them maintain their work flow
• Planning and organizing of meetings, forums, and other company events
• Strong use of excel, word and power point for presentations, letters and spreadsheets as required by AVP
• Able to work independently and make quick decisions when necessary

Greater Minneapolis-St. Paul Area

• Oversee the Administrative aspect of the flight operations on a daily basis.
• Manage and delegate the flow of office paperwork and messages
• Supervise staff of Clerks and maintain lines of communication with departments
• Planning and organizing of meetings, forums, and other company events

Master’S Degree, Public Affairs With A Concentration In Diversity And Equity

Bachelor Of Science (B.S.), Double Major-Political Science And Sociology

Activities and Societies: National Honor Society, National Forensic League, College Debate Team