Software Implementation Specialist
CurrentImplementation Specialist Led as Project Manager for the implementation of VIP beverage software solutions for 75 beverage suppliers in the U.S.Managed comprehensive data collection, cleansing, and validation processes for client distributor partners.Conducted training sessions for new clients on industry-standard data visualization & CRM software tools: iDIG, KARMA & Brand Finder.Cultivated strong customer relationships through consistent and transparent communication, respect, and maintaining optimism in overcoming challenges.Developed robust Project Management skills by coordinating tasks and facilitating communication between clients, internal sales teams, engineers, and third-party distribution partners within tight timelines.Data Specialist Resolved data discrepancies in clients' sales, inventory, and retail account reports by cross-referencing with the data source, providing cleansed reports promptly.Assisted clients in automating data transmissions for self-distribution sales, ensuring data integrity by reviewing data file specifications.Scheduled SQL queries for real-time progress tracking and data validation.Utilized SQL and Excel to cleanse, analyze, and successfully upload large data files for suppliers within the alternative data processing system.Managed data extracts to clients’ third party software such as Snowflake or Tableau. Supported clients in backloading historical data files, updating product catalogs, creating additional dimensions in reports & dashboards, and optimizing reports for assessing KPIs.