Workforce Planning Manager
Current
Mar 2024 - Present
AeroLeads people directory · profile
Brenda Thompson Email & Phone Number
Manager, Workforce Planning at Progressive Leasing
at
Progressive Leasing
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager, Workforce Planning at Progressive Leasing
Location
North Salt Lake, Utah, United States
Company size
Who is Brenda Thompson? Overview
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Quick answer
Brenda Thompson is listed as Manager, Workforce Planning at Progressive Leasing at Progressive Leasing, a company with 1050 employees, based in North Salt Lake, Utah, United States. AeroLeads shows a matched LinkedIn profile for Brenda Thompson.
Brenda Thompson previously worked as Workforce Planning Manager at Progressive Leasing and Manager, CS Workforce Management at Netflix. Brenda Thompson holds Bachelors Of Science, Human Resources Management from San Jose State University.
Company email context
Email format at Progressive Leasing
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Progressive Leasing
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Profile bio
About Brenda Thompson
Detail-oriented Workforce Management Professional with 11+ years of experience leading a team and partnering closely with operations, cross-functional teams, and multiple stakeholders to develop, model, and deliver solutions that support core business initiatives. A clear communicator and self-starter who can effectively pivot from people leadership to an IC role and impact.Energized by the challenge of analyzing symptoms, identifying what is wrong, and finding the solution. Finds joy in absorbing and analyzing information to inform better decisions. A high level of responsibility and psychological ownership for anything I commit to which results in dependability.
Current workplace
Brenda Thompson's current company
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Progressive Leasing
7 roles
Brenda Thompson work experience
A career timeline built from the work history available for this profile.
Manager, Cs Workforce Management
Lead and develop a team of 12 WFM professionals providing Scheduling, Capacity, and Intraday support to five sites across three partners in Latin America, averaging 1,800 Tier 1 customer service agents and maintaining a minimal delta to $23.2 million (USD) annual billable hour budget.Thought partner and WFM subject matter expert for new initiatives and.
Jul 2019 - Feb 2024
Capacity Planner
Delivered headcount guidance for Voice, Chat, and internal Technical Support departments consisting of 2300 agents across 6 contact centers spanning three regions of EMEA, APAC, and LatAm. Partnered with vendor sites to meet staffing and scheduling objectives. Ensured optimized resourcing and results, leveraging data-driven insights and from WFM software.
Jan 2015 - Jul 2019
Scheduling Analyst
Created and administered agent schedules as Netflix staffing needs changed. Created call arrival patterns for external sites to ensure control and accuracy in rapidly growing markets. Track, analyze, and report on performance using Tableau and workforce management systems. Reviewed scheduled vs. forecast weekly requirements with vendors and Netflix.
Apr 2013 - Jan 2015
Real Time Analyst
Communicated directly with Supervisors on trends, staffing levels, and mitigation tactics needed to improve SLA and ASA performance.Monitored planned vs delivered headcount and performance focused on handle time, line adherence, and shrinkage.
Nov 2012 - Apr 2013
Store Manager
Cheap Pete'S Frame Factory Outlet
Jun 2010 - Sep 2012
Lead Framer/ Manager
Aaron Brothers Art
Oct 2004 - Jun 2010
Team & coworkers
Colleagues at Progressive Leasing
Other employees you can reach at progleasing.com. View company contacts for 1050 employees →
LD
Luna Dollar, Mba
Colleague at Progressive Leasing
North Augusta, South Carolina, United States, United States
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RS
Russell Strunk
Colleague at Progressive Leasing
West Valley City, Utah, United States, United States
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HS
Hingrid Sanchez
Colleague at Progressive Leasing
Greater Phoenix Area, United States
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GS
Gabriella Sotelo
Colleague at Progressive Leasing
Draper, Utah, United States, United States
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JA
Jayden Arvizo
Colleague at Progressive Leasing
Salt Lake City Metropolitan Area, United States
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JJ
John Jackson
Colleague at Progressive Leasing
Phoenix, Arizona, United States, United States
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JM
John Mcgriff
Colleague at Progressive Leasing
Atlanta Metropolitan Area, United States
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BM
Brooke Mosby
Colleague at Progressive Leasing
Payson, Arizona, United States, United States
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AO
Alofatunoa Opelu
Colleague at Progressive Leasing
Greater Phoenix Area, United States
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DW
Da Wanda Thomas
Colleague at Progressive Leasing
San Antonio, Texas, United States, United States
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Luna Dollar, Mba
Colleague at Progressive Leasing
North Augusta, South Carolina, United States, United States
View →
RS
Russell Strunk
Colleague at Progressive Leasing
West Valley City, Utah, United States, United States
View →
HS
Hingrid Sanchez
Colleague at Progressive Leasing
Greater Phoenix Area, United States
View →
GS
Gabriella Sotelo
Colleague at Progressive Leasing
Draper, Utah, United States, United States
View →
JA
Jayden Arvizo
Colleague at Progressive Leasing
Salt Lake City Metropolitan Area, United States
View →
JJ
John Jackson
Colleague at Progressive Leasing
Phoenix, Arizona, United States, United States
View →
JM
John Mcgriff
Colleague at Progressive Leasing
Atlanta Metropolitan Area, United States
View →
BM
Brooke Mosby
Colleague at Progressive Leasing
Payson, Arizona, United States, United States
View →
AO
Alofatunoa Opelu
Colleague at Progressive Leasing
Greater Phoenix Area, United States
View →
DW
Da Wanda Thomas
Colleague at Progressive Leasing
San Antonio, Texas, United States, United States
View →
2 education records
Brenda Thompson education
Bachelors Of Science, Human Resources Management
Associate'S, Business Administration
FAQ
Frequently asked questions about Brenda Thompson
Quick answers generated from the profile data available on this page.
What company does Brenda Thompson work for?
Brenda Thompson works for Progressive Leasing.
What is Brenda Thompson's role at Progressive Leasing?
Brenda Thompson is listed as Manager, Workforce Planning at Progressive Leasing at Progressive Leasing.
Where is Brenda Thompson based?
Brenda Thompson is based in North Salt Lake, Utah, United States while working with Progressive Leasing.
What companies has Brenda Thompson worked for?
Brenda Thompson has worked for Progressive Leasing, Netflix, Cheap Pete'S Frame Factory Outlet, and Aaron Brothers Art.
Who are Brenda Thompson's colleagues at Progressive Leasing?
Brenda Thompson's colleagues at Progressive Leasing include Luna Dollar, Mba, Russell Strunk, Hingrid Sanchez, Gabriella Sotelo, and Jayden Arvizo.
How can I contact Brenda Thompson?
You can use AeroLeads to view verified contact signals for Brenda Thompson at Progressive Leasing, including work email, phone, and LinkedIn data when available.
What schools did Brenda Thompson attend?
Brenda Thompson holds Bachelors Of Science, Human Resources Management from San Jose State University.
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