Manager In Sales And Retention Division - Direct Banking Department
CurrentSince 2021.06:- Managing sales in a team composed of approx. 15 members,- Continuing the card project management,- Negotiating Swiss franc loans with customers,- Being accountable for the result of the above projects,- Improving sales processes on an ongoing basis and optimising them to drive sales results,- Participating actively in recruitment processes for the team,- Preparing dedicated campaigns and databases,- Managing the onboarding process and delivering training to sales consultants,- Managing the team as part of on-site, hybrid and remote work structure,- Taking an active part in meetings of teams in terms of preparation of solutions to enhance customer service quality level,- Preparing reports and analyses.In the period 2017 - 2022:- Managing the “card” project – the goal was above all to prepare as personalised databases forthe sales division as possible, which were related to the target customer profile.In the period 2012 - 2017:- Coordinating a sales group (with approx. 10 members) and pursuing goals related to credit andloan products, overdraft limits and consolidations.