Leading the Drop Ship Vendor (DSV) Network/Marketplace for Walmart - accountable for the Strategy and Performance of 1,800+ DSV Suppliers across 4,500+ Fulfillment Center Locations throughout the US Supply Chain.Key Strategic Partners: Customer Experience, Parcel Transportation, Merchants, Marketplace, Finance.

As the General Manager, led Walmart’s highest volume Sortable eCommerce site (1.2M sq’) in Southern California. Created a world class culture of excellence and inclusiveness while leading a team of 5,400+ associates through the pandemic. Responsibilities: P&L/Budget, Forecasting/Capacity Planning, Site Health/Safety Compliance, People/Culture, System Reliability, Customer Experience, Community Engagement, Inventory Quality, Asset Protection, OSHA Compliance, Continuous Improvement/Lean Program, Succession Planning.Key Accomplishments/Contributions:Served as the FC Network Quality Champion for 2 years, FC Network Lean Champion through implementation, recognized as People and Community Engagement Champions 2 years, achieved most improved FC in 2021 for customer service, quality, safety, and reduced turnover (best in-class over last three years - leading FC network). Led multi-site (6 sites) FC Optimization and Omnichannel Initiatives:Implementation of Daily Business Review (DBR), Integration of Walmart Fulfillment Services, Ship-to-Store from FC, Next-Day Delivery Launch, Speed-to-Customer, Walmart Performance Systems - Lean Continuous Improvement Program.

Accountable for Inbound and Outbound Operations Budget and Performance, Site Health/Safety/Culture.

Supported the company acquisition and transition of Jet.com: identified and standardized ways-of-working/operational best practices.

Led Multi-Site Operations (10 sites, 6 director level reports) with P&L ownership; reporting into COO, working with ELT to create luxury customer experience strategy from Sale to In-Home Delivery. Responsible for Last Mile In-Home Delivery Customer Experience Strategy and Performance, inclusive of 27 ~ 3PL delivery companies across 70 home delivery locations.Key Accomplishments: Improved Customer Experience Score 28% through the following strategic initiatives: Created and Launched RH’s First Insource In-Home Furniture Delivery Service Fleet in SF Bay Area. Implemented Operational Standardization and Quality Control Mechanisms across 10 sites, WMS Modernization (3 sites), 3PL RFP Program, Delivery Service Continuity, and Customer Feedback Survey. Key Strategic Partners: Supply Chain, Finance, HR, Customer Experience, Customer Service, Product, Store Operations, Merchants.

Led RH’s Flagship Last Mile In-Home Delivery Location in the SF Bay Area, with responsibility for 11 additional 3PL locations throughout the Northwest Region.

Established and led a Business Startup as an entrepreneur for 12 years in the SF Bay Area. The business provided end-to-end Design, Sale and Installation Services of consumer electronic lifestyle automation systems for commercial and residential clients. CFO Responsibility: business startup funding, AOP budget planning and P&L, Mergers and Acquisitions, Customer Contracts and Payments.COO Responsibility: Professional Sales, Supply Chain and Vendor Management, Workforce Strategy, Installation Services, Customer Service.CEO Responsibility: Business LRP, Marketing Program and Lead Generation, Procurement, Architect/Developer/Builder/Interior Designer Relationship Management, Company Sale.

Produce Processing: Led first-shift Inbound and Outbound operations, ensuring operational efficiency and quality control.

Kraft/Oscar-Meyer - Food Processing/Manufacturing: led departments in operations, facility sanitation, and USDA quality compliance. Facility utilized Union workforce.