Brent Stapleton Email & Phone Number

Portland, Oregon, United States

Remotely support a globally diverse team of people on all of the company's core systems, services and applications.Manage and maintain endpoint MDM solutions such as Microsoft Intune and JAMF. Working to improve workflow and to implement zero touch deployment.Deploy, maintain and administer security and antivirus software and scanners including CrowdStrike and Arctic Wolf. Work with the IT and security team to ensure all servers, services and endpoints are being monitored and issues are being remediated.Provide first and second level support on all servers, services, hardware and software both on premise and in the cloud.Work with the IT team to improve workflow and add automation to hardware and software deployment and to the on-boarding and off-boarding process using tools such as ManageEngine and BetterCloud.Write system documentation and user procedures.

Portland, Oregon, United States

Manage and work as part of global cross-functional teams on various information services related projects. Working within an agile team using Jira. These projects have improved and expanded the capabilities of our production teams and other employees.Perform systems administration tasks on the information services systems including; user account administration, system backups and restores, disaster recovery planning and implementation, system upgrades and performance and configuration management.Build strong relationships with key outside vendors and consultants to ensure upgrades, maintenance and repairs performed on time and below budget.Maintain usability, consistency, security and stability of all IS related systems and services.Work as part of a global team to ensure consistency and collaboration across systems.Write system documentation and user procedures.Mentored team members providing and supporting cross training opportunities to provide backup for the support of all critical systems and job functions.

Portland, Oregon, United States

Supported all components of the desktop publishing system including; Installation, configuration and support of Linux, Windows and Apple servers and Macintosh clients, color calibration and printing and digital asset management.Managed team of Macintosh Supports Techs.Provided technical support and training for users of Macintosh and Windows workstations.

Installed, configured and supported all components of the desktop publishing system including; Macintosh and Windows servers and clients, color calibration and printing and digital asset management.Managed staff budget for the advertising Information Technology department.Performed administrative duties on Windows, Windows Server, Macintosh and Sun servers including; user account administration, system backups and restores and system upgrades.Purchased, installed and maintained all hardware and software used in the department.Worked with senior managers, vendors and corporate Information Technology to identify system problems and evaluate possible solutions. Coordinated projects to implement the necessary changes.Developed and maintained an Intranet site on an IIS server that provided users access to a support database and general system information using SQL and ASP.