I owned the meetings & events calendar, technical infrastructure, and day-to-day operational management for an international nonprofit organization that works to ensure & promote human rights at work.• Established best practices and templates for end-to-end event logistics that standardized how meetings & events are executed across the organization; this included: scheduling, venue sourcing, contract negotiation, vendor management, travel coordination, catering, on-site management & registration, budget adherence, signage, décor, post-event follow-up & CRM documentation.• Delivered 200+ events and received an internal award for Exceptional Service Delivery (RINO Award).Relaunched the FLA's international stakeholder convenings with the Chief of Staff in Ho Chin Min City, Vietnam.• Consulted with cross-functional teams and executive leadership to lead and manage multiple workstreams for FLA events & programs, including online & hybrid events, domestic & international conferences, internal & external training, and presentations.• Integrated software such as Cvent, Eventbrite, Constant Contact, and Survey Monkey with the Communications and Capacity Building teams to simplify the end-to-end task, data collection, and visualization.

I was responsible for the organization's technical infrastructure and day-to-day operational management and provided executive support to the CFO.• I modernized day-to-day operations using Microsoft Office 365 and AMS software. • Facilitated vendor and travel administration, IT management, digital platform selection, audiovisual, contract negotiations, and event management.• Maintained an annual operating and travel budget of 300K+.• Steered technical projects across all phases to meet the organization's goal of achieving a flexible and streamlined operational structure over five years.

Williams Lea is a global leader in business process outsourcing, with over 5,200 employees worldwide.I managed the southeast regional office in Washington, DC, and provided administrative support to all senior managers and executives, which included the Office of the General Counsel, Americas. In addition, She ensured compliance with all corporate and regional policies, including procurement, financial management, vendor management, and event planning.• Managed day-to-day operations, including executive communications, calendar details, meeting requests, drafting memos, foreign and domestic travel coordination, and CRM administration.• Annually planned and executed 15+ regional events for over 500 employees at 50+ client locations across 12 states.• Managed all regional promotional materials and supported ad-hoc projects for the VP of Marketing.• Administered an annual regional budget of $100K and monthly reporting for procurement and corporate credit cards.

Client: Environ (now Ramboll)• Maintained accurate records of all financial transactions and ensured compliance with accounting policies and procedures.• Processed reimbursements and vendor invoices in the central accounting system.• Perpared records for offsite storage.• Assisted accounts payable staff with hard copy check payments and mailings.

I provided exceptional customer support to Blue Cross Blue Shield of Florida Medicare Part D participants by researching plan eligibility & benefits utilizing Siebel CRM Systems and located supplemental gap coverage, grants, and other financial support resources offered by pharmaceutical manufacturers.• Handled inbound calls, emails, and online chats, troubleshooting and resolving customer issues.• Consistently exceed customer service and performance targets.• Maintained HIPAA Adherence