Brett Hartman Email & Phone Number

Twinsburg, Ohio

Manage the referral process of Cardinal Health NPWT patient discharges from in-patient care to the home care space. Collaborate cross- functionally with the marketing, sales and operations teams to enhance the efficiency and timeliness of a patient’s transition of care.

Twinsburg, Oh

•Directly assist in the development of an organizational sales project collaborating with a New York Medicaid plan•Create relationships and coordinate among New York Medicaid representatives to effectively maximize the overall patient experience•Analyze insurance authorizations, and obtain required/missing information that must be documented to compliantly deliver medical equipment and supplies•Input, maintain and organize sales information within the database to efficiently communicate with representatives on order status, delivery detail and patient information

Twinsburg, Ohio

•Responsible for driving sales and services to new and existing patients•Proactively demonstrated the positive value of partnering with Edgepark to current and prospective patients•Established and maintained effective relationships to provide an optimal at-home patient experience•Developed and issued working knowledge of current products and services offered by the organization

Athens, Oh

• Worked alongside the admissions coordinator to complete the prior authorization processes for potential residents seeking appropriate Medicaid and Medicare insurance coverage• Administered admission agreements for new residents, including facility rates and services, procedures, insurance coverage plans, and consent forms• Resolved resident requests, provided information to improve customer service and satisfaction• Responsible for materials and inventory management such as maintaining par levels; resulting in a decrease in liability of expiring materials, 10% reduction of inventory, and the removal of duplication of ordering• Performed a facility-wide audit of all current residents’ medical charts in preparation for the Quality Measures Assessment• Assisted other departments within the facility including marketing, social work, and activities departments:o Purchased materials within budget to effectively market to prospective physicians and hospitalso Conducted Brief Interviews for Mental Status (BIMS) with necessary residents to maintain accurate and up-to-date Social Services recordso Provided aid with the supervision, organization, and transportation of extensive activity excursions

Ohio University

• Worked directly with the coordinator of clinical services to strengthen clinic’s process for timely tracking and completion of patient prior authorization for insurance intermediaries• Analyzed the clinic’s prior authorization processes to locate the defective components causing complications• Utilized the Plan-Do-Study-Act (PDSA) tool among four additional peers to form alternative solutions, as well as an overall final solution to potentially solve the clinic’s deficiencies• Prepared and presented a professional presentation to the coordinator of clinical services• Submitted a final portfolio containing implementation plans for all alternative solutions, as well as the final solution including:o The integration and expansion of AdvancedMD, a medical software databaseo Application of a paper-based system through the use of visual cues, reminders, and identifierso Implementation of a password protected Microsoft Excel Spreadsheet containing a customized alert and reminder system