Brett Miller Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Director, Seller Success• Lead a team of 13 across Account Management, SMB and Support responsible for our seller business, including growth plans and product prioritization. Manage our top tier seller relationships directly assisting them on key areas to grow their business. Director, Business Operations & Strategy• Promoted to lead Business Operations & Strategy, coordinating priorities and growth objectives across all Teespring business leads. Worked with the Executive team to help set corporate strategy, resulting in a shift of focus to our marketplace business. Marketplace sales grew by 30% over 3 months, further reducing our distribution channel dependency and increasing seller sentiment. • Responsible for tracking and analyzing success metrics, presenting key trends and performance of growth goals, and aligning product development with business initiatives. Served as a key stakeholder influencing our overall product roadmap in 2016.• Facilitated meetings, project kick-offs, and regular weekly check-ins across several teams. Worked to maintain a culture of open communication and constructive feedback ensuring everyone in the company understood our action plans. Director, Member Operations (Policy & Trust & Safety)• Managed the creation and development of all Teespring policies, global Trust & Safety processes and legal operations. • Lead a complete restructure of the entire T&S team, reducing the team from 21 to 2, saving $600k/year. Incorporated more technology and automation to help scale our overall operations, improving turn-around-time and customer satisfaction.

Policy Manager, Policy & Legal• Managed the creation and development of all Etsy policies, including our Community Standards, Seller & Buyer Guidelines, and Advertising policies. Single-handedly managed several areas of site policies, such as the Wholesale and Manufacturing business. Conducted a complete overhaul of Etsy’s prohibited policies to further align them with the overall mission.• Lead discussions with product and engineering teams to build policy into our products, spearheading a project to better define low-quality items and determine how we can affect them in search, further reducing unpleasant member experiences. • Managed day-to-day operations with our Integrity team to set appropriate quality thresholds and customer service expectations, resulting in the development of our SLS Standards. Coordinated with Communications and Legal teams on a daily basis. • Assisted the Public Policy team, leading research and development for Etsy’s broader digital payments strategy.

Policy Manager, Global Public Policy• Managed the creation and development of Facebook’s global advertising and commercial policies, including Facebook Pages.• Lead a team that assisted and supported all advertising policy and enforcement related issues. • Worked cross-functionally with the Ad Operations team to develop and implement tools to effectively enforce policy, cutting manual review in half while streamlining the consistency of decisions for members across the globe. • Developed and assisted the strategy for communicating and engaging with governments about Facebook ad policies, and produced consumer education programs for market-specific issues. Helped formulate PR responses about Facebook ad policies. Policy Associate, Global Public Policy • Coordinated with product and engineering teams to develop automated resources, resulting in the development of a dashboard used to measure policy and enforcement effectiveness. • Administered all policy and enforcement initiatives for new ad product launches, reviewed legal requests from various authorities, and conducted on-boarding training for our global Sales teams.Policy Analyst, Global Public Policy • Assisted in research and development of Facebook ad policies, utilizing community feedback and advertiser response.

Operations Analyst, Online Operations • Served on a team of 15 people implementing and enforcing YouTube’s Terms of Use policies. • Worked with product and engineering to develop efficiency tools to help scale enforcement and operations globally.• Coordinated the department monthly newsletter providing metrics of team statistics, highlighting media updates, and demonstrating our involvement in the general YouTube user community. • Administered several small projects, including the completion of an executive summary consisting of proactively reviewing 2,000+ videos specific to Thai law, further used by Google Legal support to defend our competitive position. • Developed trainings for new hires, including the completion of reconstructing our Hate Speech policy.