Brett Howard Email & Phone Number

Boise, Id, Us

Caldwell Id

Developing changes in systems to help maximize user productivity and respond to changing organizational needs.Training new staff members or employees on software implemented to manage our current and potential clients. Designed system solutions for various work requirements based on departmental specifications.

Created and implemented training strategies and materials. Was the writer of “Skid Steers/Compact Track Loaders” & “RingCentral Parts I-IV” to educate current and new employees on products and procedures.Implemented a new hire orientation training process to improve employee development.Developing SOP’s for every job function to ensure tasks are performed consistently across disciplines.Developing a company-wide process for continuously updating SOP’s based on software enhancements.Working with senior management to develop KPM’s and Quality Control by utilizing ISO 9001 framework.

Irvine, California, United States

Improved internal sale processes and productivity by that led to reducing user clicks by 50%.Consistently led multiple cross-functional teams from product conception through launch and maintenance.Successfully managed multiple 3rd party software integrationsImplemented successful automation projects that replaced manual procedures, increased productivity and led to 30% of sales being automated through the QuickRentz program.Presented software platforms/new products for existing and new customers, increasing our rate of adoption.

Led sales call coaching for improving agent close ratios. Improved sales agent performance and productivity through company system training. Managed sales analytics and KPI metrics. Created analytic dashboards for performance visibility.

Anaheim Ca

Coalinga Ca,

Bachelor'S Degree, Marketing

Activities and Societies: Baseball

Associate Of Arts (Aa), General Studies

Activities and Societies: Football, Baseball