I lead our Project Management Office (PMO) for Talent Management and Learning service delivery and implementations. I also develop and care for our Learning and Talent Management Reseller and Referral Partners globally, coordinating business development, strengthening relationships, and end client support issue resolution, and partner driven platform enhancements.

Leads professional services implementations and change request estimation processes for the Americas. Delivers Human Resources Compensation, Performance, Learning, Recruiting, and Onboarding solutions to global organizations across a variety of industries.

Optimize the $10MM annual flow of Americas and EMEA professional services scoping and requirements for new business, cross-sell, and add on service delivery work.

PeopleFluent acquired by Learning Technologies Group LTG PLC (London) in May 2018. Managed teams, scope, budget, risk, and delivered professional services on 80 projects, 48,000 hours, $10.8M services revenues for global businesses in North America and EMEA. Subject matter expert on integration and collaboration platforms, and led implementations of HR Suite of applications, including compensation, performance, learning, recruiting, onboarding, and HR analytics. + Subject matter expert in implementing the Socialtext platform as a dashboard and HR information portal for PeopleFluent's suite of applications.

+ Led 140 global customer implementations of Socialtext's collaborative platform and services, delivering $19M revenues over customers life-cycles. Expanded licensed user base by 200% over 3 years. + Provide guidance to customers on strategic planning and execution of successful enterprise social software deployments. + Coordinate technical implementation resources and assign resources to solve technical issues that arise during product deployment and integration. + Ensure seamless third-party integration for authentication and cross-platform information sharing. + Liaison between product development and customers to prioritize and deliver feature requests. + Project leadership for support, engineering, and product management teams. + Secure service renewals, identify and close upsell and reference opportunities.

+ Architect for enterprise agility, innovations that drive lasting competitive advantage, and technology solutions that catalyze profitable growth+ Business process and systems integration focused on revenue generation and the creation of Enterprise 2.0 / Web 2.0 / CRM 2.0 functionality to develop customer intimacy. + Developing collaborative electronic environments (intranets and extranets, and project workspaces)

+ Transformed IT into a strategic tool for sustainable growth. Managed vendor selection, contract negotiation, and cost savings initiatives eliminating $220K per year.+ Directed team supporting over 400 users, (30% growth per year) and developed extranet knowledge sharing portal for 10 affiliates, saving 25K man-hours per year in creative product development.+ Directed 8 person team continually optimizing performance of MS Exchange, LAN, WAN, VoIP telecommunications, disaster recovery, and help desk (decreased trouble tickets 65% over 3 years).+ Project Manager, eCommerce platform used to distribute creative products, collect on-line donations, and manage event registrations. Responsible for the design, creation, marketing, and revenue optimization of 200+ products sold through the eStore, delivering 300% annual revenue growth. Directed programmers, testing, and implementation. Delivered $200K ROI.+ Led team responsible for 8 dynamic websites, e-mail marketing, brochures, editorial, and graphics to coordinate weekly communications. Increased podcast subscribers 1500%, increased website visitors 5000% in 3 years.

$2 billion global business information services company. Grew annual customer segment revenue 12% to $300 million. Responsible for business process optimization, executive information systems and reporting, sales model and job redesign, direct marketing (mail, tele- and e-mail) revenue generation campaigns, customer relationship management, coordination between field sales and product marketing organization.+ Architected, produced performance scorecard monthly to senior business leaders and provide actionable recommendations for organizational or process change+ Spearheaded a Q4 ’01 $1.7mm incremental revenue generation campaign targeting 100 focus accounts+ Led a team of 5 staff consultants in drafting a high-impact new field sales job position which delivered $15 million in new growth.+ Led 11 CRM (Siebel) Champions who facilitated the adoption of best demonstrated practices among 120 sales professionals.

+ Managed a $16M annual revenue portfolio of 20 diverse global customers (Financial Services, Big 5 Consulting Firms, Manufacturing, and Energy). Directed a global team of sales professionals to execute a coordinated account plan and led subject matter experts to meet the needs of my global customer portfolio. + Grew revenue by 15% in 1999, 12% in 2000 (top 20% performer). Customers: Motorola, Accenture, Deutsche Bank, Zurich Insurance, ABN-AMRO, BP, et al. + Typical solutions sold: $3M information and services package, a $600K Oracle ERP, and SAP integration project for extended global enterprise, a $250K analytical modeling and consulting services project to a financial service company, a $400K data warehouse application and database to a Global-100 diversified manufacturing company, and a $260K CRM solution.