Contribute to the success of the Education Department of this Global Fortune 500 company by assisting with large-scale software implementations, developing new reporting for strategic decision-making, creating new reporting processes, and identifying areas for improvement.•Co-led a high-profile, 2-year project for the selection and implementation of the Docebo LMS that included integrating with Bridgestone’s existing systems.-Completed this project with limited support while… Show more Contribute to the success of the Education Department of this Global Fortune 500 company by assisting with large-scale software implementations, developing new reporting for strategic decision-making, creating new reporting processes, and identifying areas for improvement.•Co-led a high-profile, 2-year project for the selection and implementation of the Docebo LMS that included integrating with Bridgestone’s existing systems.-Completed this project with limited support while navigating conflicting outsourced global technical resource allocations and earned recognition for achieving the most efficient implementations and new system launches of any global-sized company.•Developed all reporting from scratch including implementing Alteryx flows for large data processing, customizing Excel templates for analysis, and writing VBA macros to reduce manual procedures.• Documented the new reporting processes for succession planning and standardization.•Managing reporting for Education Department’s $16 million budget.•Showed a $3 million payroll savings by switching one training course from in-person to virtual.•Identified 35% of turnover within first 90 days was among entry-level technicians and created reports to analyze impact of a new pilot training program on increasing entry-level technician retention and productivity.•Justified need for training improvements by building reports that identified 12% reduction in employee turnover for those attending instructor-led training within the first 30 days of hire.•Created reporting for a pilot training program to show teammates that were promoted early with limited training were 20% less productive when compared to an average technician.•Created a scorecard in Tableau to track the trainer's yearly KPIs, eliminate manual tracking, and streamline the annual performance review process.•Built a Monthly/Yearly Leadership deck to demonstrate ROI and positive impact of training. Show less

Initially hired as a Recruiting Data Analyst and was promoted to current Senior Associate Data Analyst position while maintaining previous Recruiting Data Analyst responsibilities. Serve as Lead Consultant for numerous projects/responsibilities for the Southeast Region and LifePoint Group Departments.•Performed data audits to improve accuracy of standardized reporting.•Currently working on projects to replace manual reporting with real-time data analytics tools to allow Senior… Show more Initially hired as a Recruiting Data Analyst and was promoted to current Senior Associate Data Analyst position while maintaining previous Recruiting Data Analyst responsibilities. Serve as Lead Consultant for numerous projects/responsibilities for the Southeast Region and LifePoint Group Departments.•Performed data audits to improve accuracy of standardized reporting.•Currently working on projects to replace manual reporting with real-time data analytics tools to allow Senior Leadership to view reports on an ad hoc basis allowing for agile business decisions.•Implemented data analytics efforts that contributed to staffing level increases of 16%, saving $7.0+ million in labor costs.•Developed new processes that unified all regional divisions by creating standardized definitions, rules, and forms that reduced the data-gathering/analytics workload by 85%.•Implemented a process to perform quarterly audits that eliminated extremely time-intensive processes and improved accuracy levels throughout the region.•Automated a monthly historical staffing report for internal management and external customers and successfully improved release time for the report by 4 days with more accurate reporting.•Created a quarterly report template for Senior Leadership that summarized and highlighted underperforming locations based on historical staffing percentages and openings as well as projections for the next 2 quarters.•Spearheaded an 8-month report automation project for labor intensive reports that are presented every two weeks to Senior Leadership. Successfully reduced effort required to produce the reports from 80 hours to 20 hours per week.•Led cross-functional training with multiple Analysts from other departments/groups to improve their performance in writing macros, automating reports, implementing advanced data structuring, and troubleshooting. Show less

Initially hired as a Service Desk Agent and was promoted to Analyst position to oversee and manage the asset database for the entire California Court System. •Optimized quality of data by performing quarterly digital audits that increased database accuracy to 98.8%.•Assisted in restructuring the Emergency Change Request Team that improved effectiveness of process changes. •Selected as software tester during the transition of the ticketing system from Remedy to ServiceNow.

Commission Based Sales, Customer Service, Technology Class Instructor, Phone Diagnostic and Repair, Solution Implementation, Customer Retention, Cash Management

Customer Service, Customer Retention, Problem Resolution, Employee Training, Goal Creation and Implantation, Inventory Rectification, Marketing and Layout Management, Organization and Documentation Management, Troubleshooting Customer and Company Systems

Customer Service, Directing Phones, Opening and Closing, Cash Management, Sales

Computer Data Input and File Management for business opening procedures

Customer Service, Packing and Shipping Expert, Printing Clerk, Adobe Photoshop Layout