Brian A. Davis Email & Phone Number

United States

I led the development of various forms, dashboards, client-side scripts, and web services on a secure enterprise platform using JavaScript and Node.js. My role included interpreting complex requirements and translating them into practical solutions that met user needs and project goals through collaborative engagement. I executed efficient SQL queries, enabling seamless data retrieval from both client-side interfaces and web services, which significantly improved decision-making… Show more I led the development of various forms, dashboards, client-side scripts, and web services on a secure enterprise platform using JavaScript and Node.js. My role included interpreting complex requirements and translating them into practical solutions that met user needs and project goals through collaborative engagement. I executed efficient SQL queries, enabling seamless data retrieval from both client-side interfaces and web services, which significantly improved decision-making processes.Assuming a leadership position, I proactively resolved bugs and roadblocks for both development and QA teams, ensuring smooth project milestones and timely deliveries. I closely monitored project progress through Agile Scrum boards, maintaining alignment with project objectives and ensuring on-time delivery. To ensure code synchronization and management, I effectively used Git and Visual Studio Code.Collaborating closely with the QA team, I contributed to testing efforts, delivering high-quality test cases according to schedule. My expertise also extended to providing cross-environment support and triage, facilitating successful project transitions to the production environment. Show less

Pendleton, Oregon

Led a dynamic team of 20+ professionals on-site, providing essential supervisory oversight. Skillfully triaged, coached, and guided team members, catalyzing their professional advancement within the organization. Orchestrated regression testing and tactfully planned implementation, harnessing the power of SAFE Agile SDLC methodologies. Collaborated on the development of cutting-edge business and enterprise software solutions for a prominent global telecom client.

Provided direct support to employees, clients, and business guests, managing and addressing end user help requests through a ticketing system. This included problem-solving, diagnostics, hands-on assistance, and maintaining hardware, software, and network systems. Collaborated within a team to ensure smooth internal IT operations for both Cayuse Technologies and its clients.

Pendleton, Oregon

Led and managed a diverse team of testers and developers, fostering a growth of over 30% in team capacity, while collaborating on initiatives for a prominent telecom client. Guided the entire lifecycle of developing and testing Interactive Voice Response (IVR) systems, leveraging VXML technology to enhance customer engagement. Conducted rigorous unit testing, regression analysis, and crafted pragmatic test plans, incorporating JavaScript and SQL, to ensure robust system… Show more Led and managed a diverse team of testers and developers, fostering a growth of over 30% in team capacity, while collaborating on initiatives for a prominent telecom client. Guided the entire lifecycle of developing and testing Interactive Voice Response (IVR) systems, leveraging VXML technology to enhance customer engagement. Conducted rigorous unit testing, regression analysis, and crafted pragmatic test plans, incorporating JavaScript and SQL, to ensure robust system performance.Championed a streamlined software development life-cycle, emphasizing stringent software quality criteria prior to software deployment across production and customer acceptance testing landscapes. Delivered expert troubleshooting support during production, supplementing it with the creation of well-organized process documentation to optimize operational efficiency. Show less

Delivered consistent and reliable customer support to a diverse array of stakeholders within a dynamic School District environment, catering to the needs of staff, instructors, and students. Conducted hardware troubleshooting, installations, diagnostics, cloning, and OS image deployments across Windows and Apple hardware platforms. Collaborated directly with hardware vendors to facilitate the procurement of warranty replacement parts and organized on-site warranty repair services through vendor… Show more Delivered consistent and reliable customer support to a diverse array of stakeholders within a dynamic School District environment, catering to the needs of staff, instructors, and students. Conducted hardware troubleshooting, installations, diagnostics, cloning, and OS image deployments across Windows and Apple hardware platforms. Collaborated directly with hardware vendors to facilitate the procurement of warranty replacement parts and organized on-site warranty repair services through vendor site visits.Supported the seamless installation and configuration of multimedia equipment, including document cameras, LCD projectors, mobile labs, and portable television setups. Implemented essential BIOS and patch updates to address performance and security concerns on organization equipment. Demonstrated a strong work ethic and professionalism while executing top-tier customer service for clients, staff, and students, considering the School District's prominent visibility within the community. Show less

Grants Pass, Oregon

Engaged in resolving intricate technical challenges related to in-house software within the pharmacy system. Collaborated closely with the development team to triage and address issues promptly, ensuring seamless prescription processing and payment transactions. These efforts were integral to maintaining efficient communication with third-party insurance carriers, enabling accurate prescription filling and streamlined payment processes for enhanced customer service.Provided technical… Show more Engaged in resolving intricate technical challenges related to in-house software within the pharmacy system. Collaborated closely with the development team to triage and address issues promptly, ensuring seamless prescription processing and payment transactions. These efforts were integral to maintaining efficient communication with third-party insurance carriers, enabling accurate prescription filling and streamlined payment processes for enhanced customer service.Provided technical support to Pharmacies, Prescription Fill Centers, and Hospitals, ensuring uninterrupted operations for critical healthcare facilities. Maintained 24/7 on-call availability, promptly assisting customers to meet their needs. Actively participated as a project assistant in a software development team focused on creating an innovative pharmacy system. Utilized C#, WPF, and Microsoft Blend to contribute to the development of a groundbreaking solution aimed at enhancing pharmacy operations and patient care. This experience fostered a strong grasp of software development principles, enabling effective collaboration and valuable contributions to the team's accomplishments. Show less

Pendleton, Oregon

As Lead IT Specialist at Two Rivers Correctional Institution, I held a key role in ensuring the institution's technical operations ran seamlessly. My focus encompassed hands-on support, strategic implementation, and inmate education, all contributing to the institution's operational efficiency.My responsibilities centered on the deployment and management of crucial IT components, including Thin Clients, Windows Workstations, Microsoft Servers, and Network Infrastructure. I actively… Show more As Lead IT Specialist at Two Rivers Correctional Institution, I held a key role in ensuring the institution's technical operations ran seamlessly. My focus encompassed hands-on support, strategic implementation, and inmate education, all contributing to the institution's operational efficiency.My responsibilities centered on the deployment and management of crucial IT components, including Thin Clients, Windows Workstations, Microsoft Servers, and Network Infrastructure. I actively maintained, repaired, and configured 47 workstations and two servers, guaranteeing consistent and reliable system performance.A significant aspect of my role involved facilitating career-oriented education for inmates. Through classroom instruction, I equipped inmates with skills essential for successful reintegration into society upon release. This proactive approach aligned with the institution's mission of rehabilitation and reintegration.By collaborating with inmates and fostering their professional growth, I supported the institution's goal of preparing individuals for a positive future beyond incarceration. My role as Lead IT Specialist was characterized by my commitment to maintaining the institution's technological foundation while actively contributing to the betterment of those under my care. Show less

Pendleton, Oregon

Assisting a network of over 500 PCs and Macintosh machines, I contributed to maintaining the technology infrastructure. As a contracted professional, I extended my expertise across the Hermiston School District, ensuring the smooth operation of educational technology.Expanding my support to Stanfield and Umatilla School Districts, I diligently processed Help Desk Tickets, promptly addressing technical issues to minimize disruptions. I also conducted hands-on troubleshooting and repairs… Show more Assisting a network of over 500 PCs and Macintosh machines, I contributed to maintaining the technology infrastructure. As a contracted professional, I extended my expertise across the Hermiston School District, ensuring the smooth operation of educational technology.Expanding my support to Stanfield and Umatilla School Districts, I diligently processed Help Desk Tickets, promptly addressing technical issues to minimize disruptions. I also conducted hands-on troubleshooting and repairs at sites with faulty hardware or software, swiftly resolving issues and restoring functionality.Proactively, I designed and implemented comprehensive security policies for networked machines, bolstering the integrity of the technology environment and protecting critical data.I delivered top-tier technical support to School District employees, offering solutions that maximized technology resources for educational initiatives. This encompassed staff, instructors, and students, fostering an efficient learning environment through on-site visits and remote telephone assistance. Show less

Network Support Certificate, Information Technology, A

Completed University of Phoenix 'Network Support' Certificate Program.

A+ Certificate

Obtained CompTIA A+ Certificate on October 13, 2017.