Chris Cataldo Email & Phone Number

North Andover, Massachusetts, United States

An accomplished leader with over 15 years of experience in the software industry, specializing in professional services delivery and customer success. Known for driving high-performance teams to exceed client expectations and deliver exceptional results. Passionate about leveraging technology to solve complex business challenges and drive digital transformation.- Lead a team of software consultants and engineers to deliver innovative solutions and services to clients in North America.- Develop and execute strategies to optimize service delivery processes and enhance customer satisfaction.- Collaborate with cross-functional teams to ensure alignment between customer needs and product roadmap.- Drive revenue growth through upselling services and expanding client relationships.

Tempe, Arizona, United States

A 15 year software Professional Services veteran focusing on delivering ROI through project management, platform configuration, team leadership, documentation, resource management, best practices, process design / standardization, & go-live support. The VisualVault cloud document storage and content services platform is a cloud-based, SaaS, highly configurable platform that is ideally-suited to process high-volume, high value document and form intensive processes. VisualVault solutions automate inefficient manual processes and transform data and document-intensive processes to deliver dramatic increases in efficiency and valuable data-based insights via an advanced analytics suite.

North Andover, Massachusetts, United States

As the Director of Professional Services, I was responsible for all professional services engagements within the Americas.

Greater New York City Area

As a solution consultant manager, I was responsible for supporting clients through go-live process while playing a key role in promoting solution adoption. Working with the leadership team to understand assigned project responsibilities and keep the projects on schedule. Communicate progress and expectations, escalates problems to Project Leader for awareness and/or resolution.In my spare time, I supported the sales teams with understanding prospective client pain points while leveraging best practices in delivering world class product demonstrations that solve complex client challenges. Additionally, I assisted our internal teams with establishing partner relationships and identify integration points for future success.

Littleton, Massachusetts

Littleton, Massachusetts

- Responsible for leading large scale Emptoris Implementation projects.- Providing status updates both internally and externally.- First line escalation management on critical project issues.- Providing up stream best practices and subject matter expertise.- Tracking project deliverables and financial aspects of the project.- Leading implementation work streams. - Drafting implementation requirement documents and obtaining client approval.- Leading regular Steering Committee meetings with client side VPs and CPOs.

As an Investment Service Representative I was responsible for educating broker/shareholders about the Blackrock funds, executing redemptions/exchanges on the behalf of broker/shareholders, and resolving any miscellaneous questions a broker/shareholder may have concerning their Blackrock account.