-Leverage industry knowledge and hospitality expertise to carefully curate and enhance customer experiences in an effort to increase retention and sales based on individual needs -Oversee day to day finances, collecting cash flow from draws and reports at the end of business day-Manage inventory and ordering, pinpointing opportunities for efficiency in operational needs -Demonstrate expertise while increasing engagement and client satisfaction through individualized and thoughtful… Show more -Leverage industry knowledge and hospitality expertise to carefully curate and enhance customer experiences in an effort to increase retention and sales based on individual needs -Oversee day to day finances, collecting cash flow from draws and reports at the end of business day-Manage inventory and ordering, pinpointing opportunities for efficiency in operational needs -Demonstrate expertise while increasing engagement and client satisfaction through individualized and thoughtful beverage ideation and planning-Effectively manage high volumes of clientele while continuing to provide superior service and memorable experiences -Support beverage packing and quality control, ensuring product is up to brand standards and ready to ship Show less

- Managed and oversaw the beverage protocol across all sites- Trained staff in customer service and operations procedures- Mentored and developed the performance of new staff, providing feedback and tracking their performance

-Ideate, curate and host live online events and experiences for digital community members. -Collaborated and helped launch “Happy Hour Hotline” for The Friends of The Infatuation, an online membership club.-Use member feedback and data metrics to drive content generation.-Maintain multiple social media platforms driving business and client engagement promoting live events and partnerships.-Pinpoint opportunities to capture and edit enticing and original content to encourage… Show more -Ideate, curate and host live online events and experiences for digital community members. -Collaborated and helped launch “Happy Hour Hotline” for The Friends of The Infatuation, an online membership club.-Use member feedback and data metrics to drive content generation.-Maintain multiple social media platforms driving business and client engagement promoting live events and partnerships.-Pinpoint opportunities to capture and edit enticing and original content to encourage member retention and acquisition. Show less

-Fast paced, high volume venue with craft beer cocktails to pair with a menu of Italian dishes including wood-fired pizza.

- High end restaurant in which I worked as the principal bartender with high level of tailored customer service.

-Provided a consistent and high-end product behind the bar using extensive knowledge of spirits and mixing ingredients-Demonstrated a thorough understanding of different spirits and how their flavor profiles interact with each other and other ingredients in beverages-Effectively managed serving 12 tables and up to 8 patrons per table while ensuring an excellent consumer experience. -Assisted in creating and implementing a thematic menu which carried across all other elements in the… Show more -Provided a consistent and high-end product behind the bar using extensive knowledge of spirits and mixing ingredients-Demonstrated a thorough understanding of different spirits and how their flavor profiles interact with each other and other ingredients in beverages-Effectively managed serving 12 tables and up to 8 patrons per table while ensuring an excellent consumer experience. -Assisted in creating and implementing a thematic menu which carried across all other elements in the establishment-Ensured that the establishment was well taken care of by handling all stocking, replenishing and maintenance related tasks Show less

-Use my knowledge craft beer and spirits to help the customer find the appropriate beverages based on palate and interest-Managed tasks related to stocking, replenishing, cleaning, maintenance, and preparation of beverages.-Assisted servers with customers, running of food, and bussing to bussing tables.-Conducted weekly inventory of full liquor and wine supply.-Take customers orders and deliver food promptly-Provide great customer customer service

- Sales and promote AT&T U-Verse, demonstrating knowledge of various other products. - Trouble shoot and assist customers with products and credit transactions.