- Responsible for all IT Operations at BDI from strategic planning and vision, coordinating release and deployments, staffing and resource allocation, performance management, gap and risk analysis. - Also responsible for all SAP and Non SAP changes including Quality Assurance, Change & Release Management, Problem Management, BASIS, SAP Security, SAP Functional and SAP Development.- Responsible for implemented a managed services for all IT work at BDI from Helping define SOW, MIR's, technical evaluation through implementation.

Franchise Owner

- Manages all deliverable and deployments for Boeing Distribution Inc (previously Aviall Services Inc)- Responsible to drive First Time Quality while reducing the Cost of Poor Quality through innovation practices using SAFe and DevOps practices- Responsible for Quality Assurance - manual, automation and performance using ALM, Worksoft and LoadRunner- Responsible for Change & Release Management - deployments, compliance and audit using Rev-Trac, TripWire, LANDesk and other applications and tools - Responsible for Problem Management driving solutions around outages that impact production, then finding RCA and implementing corrective actions - Reports, Metrics, Performance Management, resource allocations ,etc....

Highlights Include:★ Orchestrated build out of entire QA department and operations from ground up including establishment of automation and virtual testing laps, strategic planning and vision, and recruitment of 14-person team.★ Mentor and manage blended test team to consistently achieve delivery and project timelines in fast-paced environment through optimal performance and motivation. ★Play key role on SDLC Process Improvement Committee, recommending ITIL best practices to align software development and project lifecycles for consistent IT delivery methodology across operations. Key Projects Include: ★Spearheaded Problem Management efforts such as new processes and procedures for SEV1 incidents and improved processes to identify Root Cause and corrective actions. ★Launched successful automation project to outsource automation framework and generation of 550 scripts involving recruitment and management of 2 dedicated automation resources. ★Led conversation of automation from HP QTP to Worksoft, including build of automation roadmap and definition of best practices for Worksoft. ★Recruited, hired and mentored top talent creating a team with less than 3% attrition rate; determined candidate fit using technical evaluation techniques developed to verify skill and competencies★SAP Transports, led and participated in weekly CAB (Change Approval Board) meetings for release planning.

★Managed a 15 member Quality Assurance Department (including Junior, Senior, and Lead Levels) responsible for all levels of testing including UAT for all applications★Project Manager for Mercury automation tool – evaluated automation tools, worked across IT department and vendors to narrow search and selection process; implemented HP Mercury Quick Test Professional (QTP) and Quality Center★Created annual budgets for the Quality Assurance department and management of funds including PO and invoice management and monthly budget reporting to VP★Managed the development of a release schedule that established monthly and quarterly releases of infrastructure application and maintenance changes; streamlined management of test and stage environments, increased the efficiency of teams by 45%, reduced post-implementation defects and improved planning for all project related efforts