*Monitor day to day operations. *Provide world class service while increasing sales and profits. *Collaborated to implement a new marketing strategy aimed towards customer engagement.*Worked as a team to increase sales every month over the year prior (2012) and set store records for the largest sales day and largest sales month.*Financial Analysis and Indicators, Merchandising Strategy, Fitment and Technical Expert, Vendor Relations, New Product Training, and Root cause Analysis. *Manage PeopleSoft summary and SAP NetweaverAccomplishments•Currently maintain the highest average unit retail, profit per unit, and Certificate percentage in the Detroit East Region.•Successfully implemented a workflow plan that has reduced our overall wait time, resulting in an increase of 103 spots on the company’s overall wait goal ranking.•Have had increased profits for the Detroit region for the past five years.

*Developed marketing plans based on store demographics and sales history. *Increased revenue through warranty claims and new defects by working with service managers to develop a process to ensure all adjustments receive proper credit.*Maintained a high level of product knowledge from attendance at product testing events, web based vendor training and seminars.

*Increased units per man hour from a 1.0 to 1.2 by being involved in a companywide restructuring to reduce labor costs through streamlining process and eliminating steps.*Maintained a culture of safety through adapting to and training new practices.