Manage and collaborate with cross functional workgroups and teams on releases of new software applicationsAttend virtual and on-site project meetings and demos with stakeholdersContribute to the development of project process improvements and best practicesEffectively manage team members spanning multiple time zones and countriesMaintain continuous alignment of project scope to maintain objectives and prevent creep

Interact with owners by phone, email and in-person regarding issues, questions and education with their TeslaAccurately document issues, repair information, pricing data, inventory counts to analyze trends Maintain service and vendor schedulingManage inventory and personnel to ensure budgets are adhered toCreate and manage Confluence and JIRA pagesWork cross departmentally with sales, delivery, parts, technical support and service

Assist with New England Regional marketing events to drive sales leadsSet and adhere to budget for all eventsManage staffing and transport of vehicles and merchandise to events

Assist in the daily operations of Tesla's Watertown Service Center

Consult with customers on issues their vehicle is experiencing, general maintenance, as well as up-sellDispatch work to a team of 12 technicians according to their skill level and ability, make sure all work is completed on time and up to industry standards.Maintain an average Customer Service Index score of at least 95%Interact with 80-100 customers per day.Achieved 98% on Infiniti Secret Shopper evaluationConsistently meet and exceed monthly sales goal of $100K gross labor.

Coordinate with Boston Magazine, TBWA\CHIAT\DAY Advertising and transport company for all Infiniti sponsored events.Including, Best Of Boston, New England Auto Show and Boston Wine Expo.In charge of set-up and take-down of all vehicles at event.