Service Team Manager
CurrentPrimary responsibility is client retention as well as overall management and development of service team members. Point contact to maintain relationships with clients and serve as a liaison between service and support teas team to ensure client priorities are identified and objectives achieved. Clearly define roles, leadership, a common purpose and direction resulting in a continuously high Performance Work Team. Operate in a consultative and supportive manner to solve problems and accomplish common goals while holding each other accountable for overall team success. In summation, initiate and cultivates the client relationships through continued involvement in the customer service relationship.Responsible for providing assistance in identifying, evaluating, and resolving human relations and work performance problems within assigned organization(s); and provide guidance and coaching to team members. Responsible for representing PEOPLE Inc. and the client perspectives or positions regarding strategic business plans and issues.Manages the process of implementing new clients and facilitates introductions services and processes. Maintains relationships with the all strategic levels in order to determine when priorities are changing and recognizing opportunities for additional areas of value that can provided. Develop Leaders: assist and guide employees to further professional growth. Maintain strategic relationships with assigned Economic Buyers. Assist in the training and development of Team Members. Work with management team for defined and efficient process flow and product delivery. Work with Shared Business Unit(s) in designing an efficient means of processes. Performance measures for teams and team members. Assist with client renewals.