Management of DRIVE approach to every call.Exceeding NPS target of 94%Maximising opportunities to demo new technology to customers

Sales Executive • Building strong and sound Relationships with customers which yields mutual benefit. 100% success sell- in and activation of THT plan to date• Making proactive and reactive recommendations in order to beat the competition• Determining best opportunities to manage cost and maximize value at an account level• Determining when and how free issues will be issued to the customer• P+L accountability for A+P budget where applicableContinuous Improvement Diageo • Supervision of Quality Representatives. Visiting licensed premises and auditing work completed by Quality Representatives. Identifying commercial opportunities based on distribution and visibility targets• Training of new technical personnel in the Quality Department• Ownership of commercial business in C grade sales visitation calls• Leading weekly team meetings and distributing actions post meeting• Collaborating with the sales team on identifying and closing commercial opportunities• I am personally responsible for a 30% reduction in Quality related break down calls since introduction of Continuous Improvement position

• Period includes a 3 month placement in Canada• 3 year apprenticeship at Short Brothers Belfast• Fitter on CRJ Nacelle production, CRJ FWD fuselage, Star Streak Missile