Pearson Contractor

Provided product strategy and vision for several products across the Personalized Learning and Analytics platform. . Excelled at coordination and requirements definition across the various partner programs and delivering new features and capabilities across the analytics platforms..

Led development team of 4 developers providing technical implementation guidance and solution design. Played Product Management role determining work priority while aligning priorities to program capabilities. Drove technical requirements with partner teams and offshore contractors requiring eventing and api integration. Performed System Architect role within SAFe (Scaled Agile Framework) analyzing program level capabilities, assessing work required, and developing solutions across multiple teams and programs.Key member of program technical team and SME for business domain helping to drive the successful release of the first product model on Pearson's Global Learning Platform.

Team lead for an advanced DevOps team providing data analytics to multiple Pearson products. Provided guidance and technical leadership to a team of developers and established processes for code reviews, CICD, releases, QA integration, and Git workflows. Domain expert for a highly complex, scalable, and redundant data analytics software solution with multiple product integrations.* Designed and developed a scalable and fault-tolerant in-stream aggregation application to provide enhanced analytical metrics on learner engagement within Pearson's Revel Learning Platform. Utilizing several cutting-edge technologies including Samza Streaming, Kafka for data ingestion, and Cassandra for scalable storage, the application improved API performance over the previous implementation by more than 70% and is a key differentiator in analytics for the platform. * Architected and developed the Learner Engagement Engine Platform to provide engagement analytics to multiple Pearson products using Amazon Aurora and ElastiCache (Redis). Designed and documented generic messaging schemas that allow simple integration and provide a baseline of engagement metrics for any product. The platform provides a scalable processing engine, a comprehensive REST API, and fact publishing for downstream data science and offline reporting needs.* Collaborated and built a platform to build and deploy the application's infrastructure to Amazon Web Services Cloud using several open source technologies. Utilized Terraform for infrastructure creation and Ansible for configuration management. This platform became the basis for the Personalized Learning Analytics (PLA) program's standard deployment model and technology stack within AWS.

Played pivotal role in several aspects of development within a small research and development team. Excelled as a full stack generalist thriving on delivering high quality, well designed software. SME for several aspects of a multi-tenant SaaS product with significant configurability focused on reinventing the customer service experience. * Designed and implemented a significant number of features (front and back end) within a single page architecture (SPA) web application utilizing several technologies and libraries including HTML5, JQuery, JQuery Mobile, ASP.NET, Mustache.js, and Strophe.js that was the project’s primary sales driver. * Architected and built an Android Library project that wrapped the SPA web application for integration into a client’s native android application. Utilized Apache Cordova for device API’s and built a Cordova Plugin that facilitated additional functionality. Designed approach to load resources (JS / CSS) from Android assets for the WebView that substantially reduced load time over non-wifi connections. * Built Android test harness hybrid application to establish integration procedure of the Android library project and delivered the fully developed application and library project on a heightened timeline with no prior knowledge of the Android SDK. * Designed and built a BizTalk implementation that utilized the Business Rules component to drive our web service response with the ability to integrate to an external database or another web service. Significantly improved the flexibility and ease of integration to external systems to retrieve customer information. * Trained and mentored QA team members on load tool JMeter and assisted with SQL Server stored procedure performance tuning that led to a dramatic increase in application scalability and load.* Participated in sales presentations and client interactions that helped to win the project’s first contract.

Adjunct FacultyKey player in development of curriculum, syllabus, assignments, and tests for newly offered course in Accounting Information Systems. Conduct lectures and organize in-class technical assignments using Microsoft Access / Visio / Excel. Evaluate students’ participation performance, quality of in-class assignments, homework, and tests.* Productively instructed 12 students in concepts of accounting systems.Accounting TutorAssisted financial and managerial accounting students with understanding concepts, homework completion, and understanding final projects. Provided individualized instruction and customized explanation of concepts. * Consistently recognized by Business Chair and accounting faculty for exceptional performance.

Provided excellent customer service to B2B customers and responded to account inquiries, both routine and complex. Selected for customer satisfaction survey follow-up project that required extensive research, follow-up and resolution. * Reached Top Performer status for entire center in 2008 and was consistently ranked at top of the stack by excelling in center metrics and performance evaluation.* Ranked 1st in yearly Stack Ranking for entire work group, 2009.* Consistently selected by management for escalated customer requests requiring extensive system research and follow-up.* Created training materials on system utilization for workgroup; made presentations in team meetings.

Authored reports based on business needs and objectives at senior management level. Performed trend analysis derived from reporting results. Partnered with IT department on reporting requirements and recommended enhancements. Produced reports using Microsoft Access and Excel with data from multiple sources.Assisted Regional System Engineer with process improvement solutions, equipment installation, inventory management, server resets, IT help desk support, ticket requests, and telecom extension swaps. Created and maintained system and application training materials. Trained new hires on applications. Regarded as subject matter expert for system applications.* Honored with prestigious President’s Award for innovative process improvements, analytics, and overall contribution to firm, May, 2007.* Enhanced reported information with new metrics and streamlined data gathering process through use of Access.* Delivered reporting and analysis in timely manner exceeding deadlines, goals, and objectives.

Analyzed customer concerns and took total responsibility for customer service inquiries including basic and routine contacts together with customer issues requiring interpretation, investigation, and follow-up. Assisted Operations Manager with preparation of statistical data in Excel for client presentation.* Led numerous projects including customer surveys.

Monitored inbound and outbound call gates using schedule shrinkages to meet goals for service level. Entered exceptions in real time and managed center resources using tools provided to maintain center operations. Prepared daily reports of service level, abandoned calls, intra-day performance and attendance.* Participated in national conference calls to evaluate and improve department’s performance.* Maintained employee databases and monitored attrition rates.