Brian Dees Email & Phone Number

Santa Ana, California, United States

• Interacted with and delivered Peloton products to members’ homes while providing top class customer service with detailed product information, setup, and troubleshooting to ensure smooth delivery.• Strived to provide best customer experience through comprehensive orientation to Peloton products. • Troubleshot issues that arose while in members’ homes taking all appropriate actions to ensure smooth delivery and letting members know that their satisfaction and service is of utmost importance.• Identified process improvement opportunities and put those ideas into action, while sharing results with peers and management.• Played a pivotal role in managing Warehouse operations including Inventory shipping and receiving, product cycle counts, QA product checking and maintenance and product assembly.• Ensured Safe operation of all machinery and kept a safe environment for all to work in, while building relationships with all teams, peers, and management to promote a great working environment.

Irvine, California, United States

• Executed weekly and monthly reporting on metrics, and project statuses to update directors.• Cultivated relationships with vendors and clients through weekly correspondence, made sure their needs were met, and best product delivered in a timely manner.Notable Highlights:• Leveled up conference room experience from ad-hoc rooms to full automation, using vast array of technologies, successfully increasing to 250+ rooms globally.• Scaled up the team from 2 to 10 people, enabled a high level of enablement through relevant training on new technology to ensure the team stayed up to date. • Trained partners in 2 sister companies and vendors on procedures for installation of standardized conference technology, troubleshooting, and maintenance.• Succeeded in freeing-up time of local engineers and technicians, eliminated need of outside contractors, and delivered significant cost savings for company.• Managed multi-million-dollar IT AV technology build and upgrade for Blizzard Arena in Burbank from start to finish, completing project 2 weeks ahead of schedule and 4% under budget.• Ensured team responded to end user requests within 1 day and followed up regularly, maximizing customer satisfaction with all partners and improving efficiency of ticket times by 30%.• Revamped inventory procedures, managing on average $7M worth of gear annually.

Irvine, California, United States

• Served as front line support for customers, clients, and partners to efficiently resolve account and technical issues. Notable Highlights:• Led a team of 12 specialists that guided the way to become number 3 out of 50 global teams in all metrics.• Improved engagement, efficiency, effectiveness, and performance of the team.o Focused on coaching and mentoring and sharing recent information on policies, resulting in multiple promotions, retention of talented staff, and employees enjoying their jobs.• Applied knowledge of ever-changing policies and procedures and focused team on time management and communication, promoting departmental culture and improving metrics 20%+.• Provided end-to-end customer support by seeking to understand problems, expectations, and needs, while sustaining a professional demeanor and exceeding team goal 8%.• Excelled with metrics and stayed in top 10% of reps in first contact resolution, customer satisfaction and retention, utilizing active listening, problem-solving and forecasting for future issues that might arise.• Maximized a commitment to customers by going above and beyond in all daily interactions that resulted in top 3% customer service rating.o Concentrated on fulfillment of customer needs while optimizing contacts, in turn achieving client satisfaction, and time savings.

Anaheim, California, United States

Lead company initiatives ensuring maximum productivity, training high performing employees in a safe environment. Drove sales, controlling expenses and shrink while remaining compliant with company procedures and expectations. Delivered high end customer service and shopping experience

Garden Grove, California, United States

Validated identification of every customer to ensure compliance to state alcohol regulations. Managed inventory and sustained high levels of cleanliness. Customized mixed drinks, verified payments, and waited on guests while providing top-class customer, and personal service that resulted in great customer satisfaction, and upwards of 20% boost in sales.