Brian Ellison Email & Phone Number

Florence, South Carolina, United States

Greeting Clients; registering their information into Novi Homes app/database, building rapport and identifying client’s needs while touring model home and show roomsMaintain client relationships using Lasso CRMEducated clients about Red Door Homes’ home building processKeep current on market trends as wells our competitor’s trendsPrepare client’s manual book, maintenance book, and warranty paperworkCarefully review and prepare home purchase agreement contracts with homebuyerWork with clients to resolve any issues or concern thorough out the home building process

Windsor, Connecticut, United States

Worked in a team environment to provide excellent customer service to all brokers and clients.Servicing 55-60 incoming phone calls per day from contract holders and brokers regarding aspects of The Harford’s variable and fixed annuity products by identifying, understanding, and interpreting customer needs and implements resolutionsProvide information and assistance regarding annuity products features/riders, forms details, contract value, telephone redemption withdrawals to clients checking account, fund performance, not in good order form issues, 1035 Exchange, Transfer/Rollover, along with specializing in Deaths Benefits. Five9 Service Matter ExpertBuilds sustainable relationships and trust with customer accounts through open and interactive communicationProcesses annuity transactions accurately and within The Contact Centers established time standardsIdentifies, understands, and interprets customer needs and implements resolutions

Windsor, Ct

•Guarantee timely deliveries for Lowes Home Improvement by aggressively planning and scheduling expedited shipments; completing customer documents via Outlook for both commercial and residential customers•Routing new load entry selecting the most cost-efficient mode of transportation as a third party deliver for both the Massachusetts and Connecticut areas•Effectively identifying and resolve problems while working independently displaying a disciplined work style and strong work ethic•Maintaining constant communication with Operations Managers and multiple Market Managers via Outlook concerning future routes/stops; such as high mileage comingles, time effective infractions, or unassigned trucks

Florence, South Carolina Area

● Coach and motivate team to drive sales that deliver exceptional customer service● Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service● Assist in leading team to provide employee management, customer relations, asset protection, and training● Deliver sales, customer experience, merchandising, visual, and operational expectations● Act as a partner between customers, sales associates and store leadership● Learn and share expertise of products and trends to fit each customer’s needs● Maintain an awareness of all product knowledge, and current or upcoming product and trends● Contribute to a positive and inclusive work environment

1000 Louis Rose Pt Charlotte, Nc

● Completed comprehensive sales training which included product knowledge, salesmanship, and software systems● Drove profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques● Consistently performed on a variety of dimensions including, exceeding sales goals and meeting quality assurance requirements● Increased customer profitability by utilizing cross-selling and upselling techniques● Ensured a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating the contact management system

Bachelor'S Degree, Agricultural Business And Management

Bachelor Of Science, Agricultural Business, Agricultural Business