It Operations Automation Engineer At Paychex
CurrentCreating software based automation solutions to improve the efficiency and effectiveness of IT Operations for Paychex. By creating robust hands free solutions to daily ITOPs activities we are able to greatly reduce the impact of events, reducing time to resolution and increasing overall up time for end users, and to free up time for ITOPs technicians to do other more valuable work. Applying development agile methodologies to ITOPs solutions allows for a more sustainable and flexible process, enhancing day to day activities in ITOPs and improving the customer experience.