Assist Director with organization's day-to-day ticket operations. Specific duties include creation of full and partial season ticket plans in Ticketmaster Archtics database, as well as the setup of group and individual game ticket promotions including creation of ticket types/qualifiers through Tickemaster Classic. Additional responsibilities include overseeing all on-line sales campaigns through Ticketmaster.com and Account Manager and daily management of season, group, premium and individual game inventory.

Responsible for directing all aspects of athletic ticket sales and operations for 18-sport NCAA Division I athletic program. Duties included creation and execution of comprehensive annual ticket sales plan with an emphasis on revenue generation. Additional responsibilities included forecasting, and reporting generated sales and revenue totals, attendance data, and unit expenses, management of office operations including order distribution, tracking, deposits, and reconciliation. Oversaw communication with, and solicitation of, current and potential external customers, organized ticket and guest services operations for all athletic events (set-up, staffing, etc.) and acted as liaison with athletics staff and coaches on all ticket-related operations and policy enforcement. Also served as chief contact with Ticketmaster client services and UIC Pavilion box office management staff and monitored unit compliance with University, Horizon League, and NCAA rules and regulations.

Responsible for overseeing staff’s season ticket sales efforts including creation and execution of renewal strategy and new business development plans. Also directed all ticket operations including establishment of standard operating procedures, game day Box Office management, all processing, fulfillment, and dispersal of ticket packages, sales reporting to senior administration and ownership, communication with season ticket holders, technical, sales and marketing activities with Ticketmaster and CRM/Ticketmaster systems operation and maintenance.

Directed all ticket sales and operations including: renewals of existing and sales of new season tickets, sale of group tickets and related programs, creation of collateral materials, implementation of policies and procedures, Box Office management and all activities with Ticketmaster such as event creation, inventory management and event on-sale scheduling.Additional responsibilities included corporate sponsorship sales and fulfillment, collaboration with management on advertising campaigns for season and individual game ticket sales as well as individual game promotion. Also assisted in the development of annual marketing slogans and weekly in-season ad placement.