Brian Garrity Email & Phone Number

United States

Greater Minneapolis-St. Paul Area

United Health Group is a Fortune 7 company. Optum IT provides IT services for over 27M Americans.Establish vision and business strategy. Manage three technical teams. Define all service standards for technology, change, documentation, and deployment of enterprise IT solutions. • Coordinate teams and roadmaps, keeping teams engaged until a resolution is determined and implemented.• Allocate resources ensuring the right people are assigned to the right activities.• Provide status updates to key stakeholders ensuring an appropriate level of understanding of status and criticality.• Develop and deploy strategies to maximize uptime and minimize downtime. • Champion compliance with security standards and regulations.• Identify and addresses security gaps in solution design and delivery.• Member of Diversity Equity and Inclusion, Culture Ambassadors, and NPS Champion committees.

As (SLO) Service Level Owner for numerous external partners I managed several teams of individuals to accomplish the best customer experience. Accountable for all operational and engineering work associated with services and applications in my assigned platforms. Analyzed current service offerings using the latest ITSM practices. Ensured good NPSs by engaging and promptly responding to customers. Defined all service standards for technology, change, documentation, and deployment. Engaged in problem-solving methods to tackle issues from the quick and simple to long-term roadmap changesrequired to deliver a good customer experience. Identified and developed a lifecycle management roadmap that addressed present and potential future needs whilealigning with industry standards.

Managed onshore and offshore operations teams. Service-level owner for four different applications in the Medicare and Retirement organization. The applications responsible for were the applications used to pay our agents. Navigated application security vulnerabilities and assisted teams in developing appropriate solutions. Created security policy exceptions and provided leadership for security-related findings. Assisted in security audits for all applications and escalated where necessary. Led teams in the development and operational readiness of new applications.

Facilitated all IT Architecture and Security teams to assess, deploy, and assure appropriate security while maintaining operational integrity. Lead technical teams through complex IT solutions. Coordinated the development, communication, and deployment of the organization’s technology architecture andapplications plans. Assisted in the development of operational support for the technologies and applications implemented. Coordinated with cross-functional teams to achieve alignment and operational success. Functioned as a key resource on complex and critical issues, developing innovative solutions. Wrote and deployed infrastructure as code (IAC) for the Cisco ACI environment.

Planned, designed, engineered, implemented, and provided troubleshooting for security infrastructure technologies on a rapidly changing customer-servicing data network. Provided subject matter expertise around specific security technologies. SLO for virtual firewall. Evaluated and implemented new technologies, policies, and procedures for business network operations. Maintained knowledge and skills in security technologies that affected environmental behavior such as routers, loadbalancers, switches, and servers. Coordinated and communicated with other engineers and departments to maintain best-in-class service offerings ina demanding environment. Proficiently translated application and customer requirements into systems design and project plans.

Provided top-level firewall technical support across the enterprise? Led projects involving firewall and security infrastructure. It Security lead for firewall datacenter segmentation and application separation. Managed the complete Data Center Segmentation project. Managed budgets and completed projects within established deadlines. Key advisor on technical upgrades, expected budgets, and proposed deadlines. Upgraded all perimeter and internal ASA firewalls. Created a DMBPN remote teleworker solution. Implementedsegmentation firewall with complex implementation and group challenges. Installed, configured, and conducted troubleshooting of firewall and perimeter connectivity. Maintained firewall compliance with all banking regulations.

Lead Network and VMware engineer providing top-level technical support engineering and architecture. Consulted with multiple departments to enhance IT service delivery and improve customer experience. Managed projects by coordinating with all business units and technical resources. Performed budget analysis for projects, deadlines, and all resources including personnel, software, and hardware. Redesigned network from flat to tiered. Created VMware cluster infrastructure. Implemented SAN and designednew procedures for technical staff. Assisted business groups with creating and maintaining compliance with security policies including HIPPA and SOX.