Brian Griffin Email & Phone Number

San Diego, California, United States

• Delivered exceptional customer support via phone, email, and live chat by addressing inquiries, resolving complaints, and providing design consultations and technical troubleshooting.
• Developed in-depth product knowledge to provide accurate information and design advice, while staying informed on product features, pricing, and promotions.
• Investigated and resolved customer issues efficiently, acting as a liaison between customers and internal departments to ensure effective communication and resolutions.
• Accurately processed customer orders, returns, replacements, and other post-sale transactions, verifying payment and shipping details.
• Maintained detailed records of customer interactions using CRM software to track inquiries, complaints, and resolutions.
• Collected and analyzed customer feedback, identifying trends and providing actionable insights to improve products, services, or processes.

San Diego County, California, United States

- Provided billing, sales, and customer support to Cloud PBX customers. - Own customer communications and issues from initial contact until resolution. - Consistently exhibits behavior and communication skills that demonstrate a commitment to kindness, competence, and passion for superior customer service and quality patient care with every internal and.

San Diego, California, United States

• Tailored payments/ settlements to customers’ ability to pay
• Top collector for 3 consecutive months
• Valued team member in order to achieve monthly goals
• Investigate fraudulent activity and detect for suspicious account activity
• Research account activity and send out validation letters
• Kept track of delinquent accounts