Brian Griffin Email & Phone Number

San Diego, California, United States

•Delivered exceptional customer support via phone, email, and live chat by addressing inquiries, resolving complaints, and providing design consultations and technical troubleshooting.•Developed in-depth product knowledge to provide accurate information and design advice, while staying informed on product features, pricing, and promotions.•Investigated and resolved customer issues efficiently, acting as a liaison between customers and internal departments to ensure effective communication and resolutions.•Accurately processed customer orders, returns, replacements, and other post-sale transactions, verifying payment and shipping details.•Maintained detailed records of customer interactions using CRM software to track inquiries, complaints, and resolutions.•Collected and analyzed customer feedback, identifying trends and providing actionable insights to improve products, services, or processes.•Adhered to quality assurance standards, consistently maintaining professionalism and accuracy, and seeking continuous improvement to exceed service targets.

San Diego County, California, United States

- Provided billing, sales, and customer support to Cloud PBX customers. - Own customer communications and issues from initial contact until resolution. - Consistently exhibits behavior and communication skills that demonstrate a commitment to kindness, competence, and passion for superior customer service and quality patient care with every internal and external customer. - Create, compose, and manage Help Center documentation (FAQs), edit existing articles, and create new ones when the needed/new features are released. - Develop technical expertise via reading technical documentation, self-driven discovery of the product features, and attending training sessions. - Manage a team of 17 billing and support specialists - Provide coaching and education to less senior billing and support specialists. - Handle support calls and emails – assist advisors with processes and procedures for troubleshooting customer issues. - Utilize various CRMs and systems to create and resolve support tickets via internal partners, phone, and email, consistently ensuring high quality while meeting established SLAs. - Utilize training and practical experience to continually grow technical abilities and product knowledge.

San Diego, California, United States

•Tailored payments/ settlements to customers’ ability to pay •Top collector for 3 consecutive months •Valued team member in order to achieve monthly goals •Investigate fraudulent activity and detect for suspicious account activity •Research account activity and send out validation letters •Kept track of delinquent accounts •Navigated several computer programs •Maintained professional client/ customer relationships