Brian Griffin

Brian Griffin Email and Phone Number

National Vice President @ SWA Claims Management Services
West Springfield, MA, US
Brian Griffin's Location
West Springfield, Massachusetts, United States, United States
Brian Griffin's Contact Details

Brian Griffin personal email

n/a
About Brian Griffin

Brian Griffin is a National Vice President at SWA Claims Management Services. He possess expertise in insurance claims, insurance, property damage, claim, claims management and 2 more skills.

Brian Griffin's Current Company Details
SWA Claims Management Services

Swa Claims Management Services

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National Vice President
West Springfield, MA, US
Website:
fia.team
Employees:
32
Brian Griffin Work Experience Details
  • Swa Claims Management Services
    National Vice President
    Swa Claims Management Services
    West Springfield, Ma, Us
    View
  • Fia Group, Inc.
    Vice President Of Customer Success
    Fia Group, Inc. Nov 2024 - Present
    VP of Customer Success having ownership of all customer success initiatives and constantly fighting for a customer-first approach to business. Responsible for driving customer satisfaction, retention, and growth by ensuring our customers receive maximum value from their investment in FIA Group.
    View
  • West Springfield Ma Town Council
    West Springfield City Council
    West Springfield Ma Town Council Jan 2006 - Present
    West Springfield, Ma
    - Chairman of Budget Sub Committee- Chairman of the Traffic and Safety Sub Committee- Chairman of the New Librarty Ad-Hoc Committee- Chairman Town Council Casino Impact Committee
  • Fpd Solutions
    Head Of Customer Success
    Fpd Solutions May 2022 - Nov 2024
    View
  • Dineley Claims Services, Inc
    National Director Of Operations
    Dineley Claims Services, Inc Jan 2020 - May 2022
    Remote
    • Manage the contractual service level agreements are delivered• People Management – Coach & Mentor team members to accomplish targets• Maintain the complete claims records and timely invoice the files• Develop operational strategies and communicate clear instructions to team members• Monitor team performance and drive quality, turnaround time and productivity• Engage with stakeholders across client organizations to ensure seamless delivery.• Identify and solve/ mitigate operational risks from time to time• Work with the Sales leads to build good relationships with clients and support new business deals• Continue to explore opportunities to expand revenue base, mine existing accounts• Establish detailed process understanding to be able to understand team & client’s prospective & add value• Drive Continuous Improvement in the Operations, exploring technology play to innovate• Participate in solution workshops and contribute to developing future state processes• Establish a strong & proactive communication rigor with the client to provide transparency into the operations• Ability to act promptly on critical/ time-sensitive issues raised by the client• Rapport building with the internal & external stakeholders• Deal with any issues that arise promptly and professionally, seeking advice from the leadership as necessary· Ensure the team serves all products to the company and brand specification
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  • Liberty Mutual Insurance
    Manager - Claims Strategy And Innovations
    Liberty Mutual Insurance Jan 2013 - Jan 2020
    Boston, Ma
    - Field Management of innovation projects related to process continuous improvement and optimization - Ensure that project ROIs are quantifiable and meet or exceed business goals - Build and manage cross functional project teams as dictated by specific initiatives - Translate property process needs into a comprehensive project plan/business case which ensures successful project acceptance, initiation and completion - Negotiate project/analysis scope, objectives, timelines, data requirements and measurements with Senior Leadership and all levels of stakeholders across the Property operation. - Conceptualization of immediate and long-range process needs with respect to solving specific business challenges/strategic goals. Must understand how project goals relate to business objectives of the Property operation - Assist in defining, justifying, and launching Kaizen/Design events - Facilitate continuous process improvement, through the application of Lean methodologies - Prepare regular presentations for Senior Leadership regarding project status and keeps Senior Managers informed of project direction, timelines and renegotiates direction as necessary - Make presentations on analysis, measurement and recommendations to Senior Leadership- Identify sources and relationships of operational data and make recommendations/decisions regarding the use of all data sources for the analysis team - Represent department in interdepartmental meetings and task forces to provide information and recommendations
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  • Liberty Mutual Agency Markets
    New England Property Field Unit Leader- Home Office
    Liberty Mutual Agency Markets Jul 2007 - Jan 2013
    New England States
    The Field Unit Leader Program is a Home Office operation intended to deliver field oversight solutions and services to the operating company’s field offices and claim service centers. As an FUL in New England, I oversee the Peerless Insurance footprint, where I evaluate the field work product and assure that operating procedures are aligned with established guidelines and practices. I am primarily focused on identification of training and development opportunities, participate in the CAT management program, monitor and positively impact estimating proficiency and performance through trend analysis and quantitative measurements, as well as oversee the CARES program in New England. - Technical expert and resource for staff/ IA’s/ CARES with reference to Xactimate, Claims Estimating Guidelines, and Large Property Claim handling. - Involved in the planning, budgeting, staff (daily interaction); primary duty in quality control; severity control (field work with IA’s, Staff, and Cares); Training and Technical Forums (various power point presentations- inclusive of national training with Property Impact Sessions- Commercial Technology); state regulatory compliance (new England); office management (daily, weekly, monthly meetings); metrics/reporting (monthly though was is called Monthly account reviews –statistical analysis with comparisons to the industry and other operating companies; fiscal management (budgets); vendor management (oversee CARES, IA’s in New England with national programs involved);-Assisted CL Home office in development of Best Practices, Claims Handling Guidelines, policies, and procedures and practices on national level. - Lead several project initiatives both regionally and nationally. Regionally, there are technical training presentations done in conjunction with FCO, and CSC. Nationally, I have been involved in negotiation of contractual agreements, as well as training (Property Impact Sessions).

Brian Griffin Skills

Insurance Claims Insurance Property Damage Claim Claims Management Casualty Property And Casualty Insurance

Brian Griffin Education Details

Frequently Asked Questions about Brian Griffin

What company does Brian Griffin work for?

Brian Griffin works for Swa Claims Management Services

What is Brian Griffin's role at the current company?

Brian Griffin's current role is National Vice President.

What is Brian Griffin's email address?

Brian Griffin's email address is br****@****ual.com

What is Brian Griffin's direct phone number?

Brian Griffin's direct phone number is +141323*****

What schools did Brian Griffin attend?

Brian Griffin attended American International College, American International College.

What skills is Brian Griffin known for?

Brian Griffin has skills like Insurance Claims, Insurance, Property Damage, Claim, Claims Management, Casualty, Property And Casualty Insurance.

Who are Brian Griffin's colleagues?

Brian Griffin's colleagues are Antonio Colasanti, Dipak Sakale, Osvaldo Santos, Jonathan Taylor, Dimuthu Chathuranga, Paperon De Paroni, Lovly Khan.

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