I worked in close coordination with 8 District Managers and support team across 126 loan offices in Texas. I devised sales plans and goals by identifying opportunities for operational enhancements such as brand awareness, local marketing, partnership development and business referrals. Full budgeting and profit & loss responsibilities. Had intimate involvement in driving daily sales through constant communication, motivation, and hands-on training. Played a critical part in developing our omni channel capabilities. I developed annual operating and business plans and the accompanying financial budget in keeping with the strategic plan; implemented and monitored policies, standards, operating procedures, and long-range objectives.Conducted weekly store visits that were focused on store growth of accounts, store appearance, competitor penetration, deep dive review of financial results, profit and loss review, employee role playing, employee training, and general maintenance follow up.Major accomplishments in this role include:* Ranked #1 Region in the company for 2019 and 2020 and awarded President’s Club award.* Achieved highest sales increase and highest profitability increase for 3 consecutive years.* Realized sales increase of 21% and profit improvement of 52% in 2020.* Achieved 38% new customer growth through enhanced customer service training.* Member of online development team to design and implement omni channel capabilities for new Texas loan product. Region exceeded online sales goals by over 50%.* Recognized by CEO for developing multiple new store level enhancements to increase revenue. Ideas were implemented company wide. * Introduced new revenue source that increased bottom line profitability by $750,000 annually. * Referred multiple District Manager candidates who were hired and became top performers.* Utilized aggressive social media tactics at store level to drive traffic.

I worked in close coordination with 6 Regional Managers, support team, and 25 District Managers (800+ total associates) across 256 specialty loan offices in Texas and New Mexico. I devised sales plans and goals by identifying opportunities for operational enhancements such as brand awareness, local marketing, partnership development and business referrals. Had intimate involvement in driving daily sales through constant communication, motivation and hands-on training.I developed annual operating and business plans and the accompanying financial budget in keeping with the strategic plan; implemented and monitored policies, standards, operating procedures, and long-range objectives.Conducted weekly store visits that were focused on store growth of accounts, store appearance, competitor penetration, deep dive review of financial results, profit and loss review, employee role playing, employee training, and general maintenance follow up.Major accomplishments in this role include:* Turnaround of profit from negative to positive within first year. * Realized double digit increase in same store sales for 2016.* Successfully completed $187M in new loans in 2015; $209M in new loans in 2016 (#1 in company).* Generated record profit levels for 2015 and 2016. Profit levels exceeded legacy markets on a consistent basis. * Rolled out 4 new loan products (installment loans, ancillary products); involved in design, development, training and implementation.* Year-over-year account growth averaged over $1M per month 2015 and $2M per month 2016. * Recovered average of $1.4M in charge offs per month.* Reduced expenses by 5% for 2016.* Involved in the training, development, and promotion of 9 District Managers to Regional or Corporate positions.* Division developed and transitioned majority of new Corporate positions. * Played a key role in opening 15 new locations, all were profitable by years end.

As Director of Corporate Operations, I directed the development and implementation of strategic plans and vision consistent with the company’s overall objectives. I provided effective leadership in the areas of operations, finance, marketing, training, defining priorities and building commitment to company’s overall mission, strategic development and growth.I led continuous improvement and monitored high volume operations fiscal budgets and marketing strategies to produce both short-term and long-term profitability.I participated in human resource activities; hired and developed team from 5 staff members to 26; hired and managed online sales team; conducted remote audits for all stores; conducted monthly performance calls with all field operators; key participate in all new corporate hires and completed remote fraud investigations. My team was also responsible for reviewing all new hires for the entire company.Major accomplishments in this role include:* Partnered with marketing on creation of new online sales program. Lead the contact sales team which generating $14M in monthly sales.* Project Manager of new key metrics program, partnering with key stakeholders. * Managed customer service 800# - ensured issues closed and monitored for patterns.* Re-designed policy & procedure manual; partnered with all departments to update and created system to ensure updates occurred on consistent basis.* Designed and implemented new store audit that was completed by District and Regional Managers. * Collaborated with key stakeholders on yearly company meeting, determined award winners, set-up training sessions, wrote scripts of all presentations and COO presentation, established timing of each meeting and provided inputs on outside speaker / presenter.* Operations lead for all new store build-outs, averaged 200 stores per year.

As Regional Director of Store Operations I spearheaded 206 high volume media entertainment stores along with a team of 12 District Managers, Regional Human Resources Manager and Regional Loss Prevention Manager. Territory also included partnership with franchised locations. I recruited, hired, trained and developed General Managers and District Managers; completed monthly evaluations and ensured performance management of bottom performers.I was entrusted with the responsibility to:* Develop monthly budgets and conducted post month analysis of actuals to budget; generate action plans on weekly basis for underperforming districts.* Conduct monthly financial reviews (Profit and Loss) with direct reports; reviewed prior month results and projected next months results; facilitated financial reviews with corporate executives. Moreover, my weekly store visited focused on:Store appearance, competitor review, deep dive review of financial results, profit and loss review, merchandising plans compliance, merchandising standards, pricing standards, and inventory reviews.Major accomplishments in this role include:* Cultivated sales environment which resulted in being one of the top revenue generating regions in the company; generated $195M in sales for 2009. * Created cost controllable mindset which produced the highest EBITDA percent in the company.* Designed & implemented new merchandising standard resulting in 12% increase in revenue.* Created new sales strategy utilized when selling retail items. Program resulted in doubling of sales in that category. Program was eventually rolled out to entire company.* Produced region specific customer service standard that was rolled out to all stores. Standard ensured that company customer service expectations were always exceeded. * Identified top performers and mentored them for next level. Received: Regional Director of the Year – 2006Top performer trip of a lifetime- 2007

As Director of Corporate Operations, I delivered leadership to 5 project managers and a financial analyst. I was actively involved in directing activities with regard to ideation sessions, budget development, franchisee integration, project management and project implementation. Team was the conduit between corporate office and field operations.Highlights:* Designed, developed, tested and implemented operational improvements that resulted in over $30 million in improved labor savings. * Operations lead on Franchisee Advisory Board.* Completed Six Sigma Green Belt program.