Extreme Reach, New York, NY — Director, Client SuccessJULY 2009 - November 2022- Established a Client Success department per the request of the C-Suite executive team and company board members.- Created job descriptions for the Director and Client Success Manager roles.- Created departmental responsibilities and workflows that detailed how CSMs should interact with internal departments and ensure efficient and effective support of our clients.- Created and… Show more Extreme Reach, New York, NY — Director, Client SuccessJULY 2009 - November 2022- Established a Client Success department per the request of the C-Suite executive team and company board members.- Created job descriptions for the Director and Client Success Manager roles.- Created departmental responsibilities and workflows that detailed how CSMs should interact with internal departments and ensure efficient and effective support of our clients.- Created and implemented a successful client on-boarding process with incorporated KPIs and checkpoints to ensure CSM would properly manage the time of our internal teams as well as the brands and agencies we support.- Managed approximately $10M in YTD revenue supporting global brands and agencies across production, talent management, network clearance, commercial distribution, ad-serving and more.- Trained and coached CSMs on their daily performance, account management style, interdepartmental interactions and project management skills.- Managed the client relationship and responsible for growing the business in terms of revenue and customer confidence.Extreme Reach, New York, NY — Director, Corp Integrations- Supported the C-Suite executive team with the transition and implementation of teams/companies and their workflows due to acquisitions.- Created and implemented workflows for new company services and initiatives.Extreme Reach, New York, NY — Director, Video Account Management- Managed a team of 35 Account Managers supporting agencies and brands with their domestic commercial distribution and post production requests.Extreme Reach, New York, NY — Video Account Manager- Supported brands and agencies with their domestic commercial distribution and post production requests. Show less