Brian Harman Email & Phone Number

Serve as the point of contact for hardware, software, network connectivity, and server problems for Department of State employees. This includes installing, configuring, and diagnosing all equipment issues along with handling restores and backups of user data. Monitoring and troubleshooting exchange environment including Symantec Enterprise Vault. Fast paced environment with tickets being monitored for SLA requirements. Support Diplomatic Security during the United Nations General Assembly. Recognized by the Director of Diplomatic Security for the work performed during renovation of the DS Command Center.

shooting issues with connectivity, software configuration, printers, scanners, blackberries, and operating system problems. Coordinate with vendors for new hardware/parts. All issues being monitored in Remedy for strict time requirements. Worked on project as Team Lead for upgrading operating systems from Microsoft Windows NT to Microsoft Windows XP.