Brian Hendricks Email & Phone Number

Technical Services Manager,(BSCEE) responsible for up to 45 service staff involved with electronics service and support, parts and warranty administration, help desk and field service. Strong organizational skills aimed at efficient service and support initiatives from product inception to end of life. Analytical decision maker focused on delivering exceptional customer service while meeting the objectives of the company. Thrives on challenges in a high pace environment. I’m exploring management opportunities in a technical service capacity in a technology driven industry. I’m looking to lead a team of service and support professionals where I can contribute based on my past field service experience.Specialties: • 9 years in a manufacturing environment combined with 16 years in a consumer and commercial retail service environment.• Participated hands-on, became the subject matter expert to mentor others in troubleshooting and diagnostic skills. • Prepare budgets for service branch operations, set goals, and accountable for profit and loss statements, expense summaries, and inventory.• Negotiated warranty service terms with original equipment manufacturers and original design manufacturers.