Brian Hetzel Email & Phone Number

Pennsauken, Nj

• Ongoing design, configuration and administration of Workday data & modules within the HCM suite of products (Advanced Compensation, Compliance, Onboarding, Staffing, Talent and Reporting) • Leveraging business knowledge, best practices, and expertise to identify opportunities for process improvement and helping to define both short-term and long-term product strategies• Proficient in Workday business process configuration and security • Evaluate Workday releases, via release notes, and schedule internal release review meetings to understand the impact of changes and take advantage of new functionality

Pennsauken, Nj

• Active role in the release management process including resource scheduling, budget, timeline and correspondence with customer• Manage relationships with business stakeholders to proactively suggest system enhancements to improve efficiencies and support business goals• Develop a vision, implement and maintain the service strategy for assigned IT application sets• Worked closely on the implementation of Workday onboarding • Develop and modify Workday reports for management and HR Business Partners

Moorestown, Nj

• Work closely with Business Partners on an enterprise Government, Risk and Compliance software implementation• Conduct requirements analysis, testing and prepare proposals for enhancements and replacement systems• Collaborate with developers, quality assurance, and end users to ensure technical compatibility• Create current and future state process flow diagrams outlining process improvements • Develop and maintain business specific knowledge and associated systems knowledge related to the applications supported by the team. • Participate in the development of test plans and use cases that accurately describe business requirements. • Provide second level application support by participating in the identification, troubleshooting, and resolution of application issues. Insures follow-through on reported problems to final resolution. • Participate in the application release process by leading minor enhancements or fulfilling role as subject matter expert.

Langhorne, Pa

• Worked closely on the enterprise-wide implementation of Cisco telephones • Provide first and second level support for telephony and video conferencing • Create and publish end user documentation• Assist with company-wide purchasing for computers, software and tablets• Provide daily customer service to BAYADA employees

Bachelor Of Arts (B.A.), Accounting

Education record